Customer Success & Sales Support Specialist (ERP)

Join our team in Bloomingdale, NJ and be the go-to partner for order accuracy, on-time delivery, and standout customer experiences.

Why this role matters

• Every accurate order you process in our ERP keeps customers delighted and the sales engine running.
• Your dashboards and reports inform leadership decisions and guide revenue goals.
• Your collaboration ensures products and services arrive when promised.

What you will own

• Respond to and manage customer inquiries, ensuring a positive and professional experience.
• Coordinate and process sales orders in ERP software, maintaining high accuracy and efficiency.
• Create and refine sales materials and presentations for inside sales initiatives.
• Keep customer records and sales databases current and complete.
• Partner with operations and other departments to deliver products and services on schedule.
• Monitor sales performance metrics and prepare reports for management review.
• Engage in team meetings and actively contribute to sales strategy conversations.

What you bring

• Proven background in customer service and inside sales.
• Working knowledge of ERP platforms and related sales tools.
• Clear communication, strong interpersonal skills, and a customer-first mindset.
• Meticulous organization and attention to detail.
• Ability to thrive both independently and within a team.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• High school diploma or equivalent; a business or related degree is preferred but not required.

Where you will work

Bloomingdale, NJ

Your strengths

• Customer Service
• Inside Sales

Technology you will use

• ERP Software