Customer Success Representative

Customer Success Representative at Radancy

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Customer Success Representative

Atlanta, Georgia

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Overview

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

About the Role

Radancy helps companies attract and hire talent through our cloud-based recruitment marketing and technology solutions. As a Customer Success Representative, you will support the successful delivery of recruitment advertising programs by coordinating campaigns, managing workflows, tracking budgets, and ensuring high-quality execution across digital media channels.

This role is ideal for someone who is highly organized, detail-oriented, and comfortable working across multiple systems, teams, and vendors. You will play a key role in ensuring recruitment campaigns launch accurately, perform effectively, and meet both customer and internal standards.

What does a great Customer Success Representative do?

Recruitment Campaign Execution & Coordination

• Coordinate the setup, launch, and ongoing support of recruitment advertising campaigns across job boards, social media, and search platforms
• Manage campaign requests and updates using internal and customer project management tools, ensuring work is tracked and completed on time
• Support weekly campaign pacing updates, including job volume and spend levels
• Assist with third‑party media execution, including deployment of creative assets, tracking tags, and campaign configurations
• Submit and manage tickets required to activate, update, or troubleshoot recruitment media

Budget, Tracking & Reporting

• Create media authorization documents to support advertising purchases
• Track campaign inventory, budgets, and spend to ensure accurate documentation and alignment
• Support client invoicing by preparing invoice documentation
• Assist with monthly reporting by updating templates, inputting data, and performing quality checks

Creative, Tagging & Quality Assurance

• Review creative assets to ensure accuracy, quality, and alignment with brand guidelines
• Coordinate feedback and revisions across internal teams, vendors, and customers
• Support tracking tag audits and quality checks to ensure campaign activity is measured correctly
• Flag issues or discrepancies and help coordinate resolution

Communication & Collaboration

• Communicate campaign updates and next steps with customers via phone and email
• Assist with day‑to‑day communications with advertising vendors and partners
• Partner closely with Customer Success Managers and internal teams to ensure smooth execution and aligned messaging

Qualifications

• 1-3 years of experience in customer support, media operations, digital marketing, advertising operations, or a related field
• Strong organizational and time management skills with exceptional attention to detail
• Comfort working with budgets, spreadsheets, and tracking documents
• Experience using project management or workflow tools to manage tasks and deadlines
• Clear written and verbal communication skills, including the ability to explain details simply
• Ability to collaborate effectively with internal teams and external partners
• A proactive mindset and willingness to learn new tools, platforms, and processes

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Tech: We leverage transformative technology to optimize talent acquisition strategies.
• Impactful Solutions: Our work makes a difference, strengthening organizations and connecting people to meaningful careers.
• Data-Driven Results: We deliver data-driven, strategic solutions that increase ROI and drive performance.
• Supportive Teams: Collaboration empowers our growth and success, with a focus on well-being and professional development.

Location: This role is in our Atlanta Office, with a requirement of 3 days in the office.

Our Benefits:

At Radancy, we're transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:

• Comprehensive medical coverage, with dental, vision and life insurance
• Competitive 401(k) plan with employer matching
• Unlimited flexible time off (FTO)
• World-class training that keeps you at the forefront of innovation

Salary Range: USD $45,000.00 - $50,000.00*

• The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.

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