Presales & Solution Consulting
- Support the sales process with manufacturing and solution expertise
- Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint assessment across different manufacturing processes and use cases
- Translate customer requirements into tailored solution concepts, including value propositions, scope definitions, and configuration/customization approaches
- Deliver product demonstrations and presentations to both technical and business stakeholders
- Answer functional and technical customer questions related to manufacturing costing logic, software capabilities, feasibility, and data flows
- Support RFP/RFQ processes and contribute to proposal creation with clear assumptions, scope boundaries, and solution definitions
- Capture customer and market feedback and identify gaps, opportunities, and future improvements
Customer Success & Implementation
- Become part of the team responsible for rolling out B2B enterprise software solutions to customers in the automotive and manufacturing industries, primarily within German-speaking markets
- Develop expert-level knowledge of the Tset software, including its features, functionalities, and user perspective
- Identify customer business needs and use cases, and design and implement suitable solutions within Tset
- Use software APIs for intermediate configuration and customization tasks, such as data imports and report creation
- Lead and facilitate customer workshops and discussions to ensure optimal solution design and proactive expectation management
- Build and maintain strong customer relationships, serving as the main point of contact for concerns, escalations, and ongoing communication
- Collaborate cross-functionally to ensure customer issues and tickets are tracked and resolved efficiently
- Analyze customer usage data to identify improvement opportunities and enhance the customer experience
Project Management & Cross-Functional Collaboration
- Define project scope, objectives, timelines, and resource requirements
- Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities
- Collaborate closely with Sales, Product Development, and Customer Success teams to ensure strong internal alignment and smooth project handovers
- Ensure clear communication and coordination between internal teams and customers throughout project delivery and implementation phases
Requirements
Technical & Professional Qualifications
- Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field
- Equivalent combinations of specialized training and progressive responsible professional experience may be accepted in lieu of a formal degree
- Preferred: Master's degree in Business Administration, Engineering Management, Data Analytics, or Marketing
- Professional German proficiency (minimum C1); alternatively, strong expertise in manufacturing and/or product costing is required
- Knowledge of manufacturing and production technologies, such as machining, forming, casting, injection molding, or assembly
- Technical background in mechanical engineering, manufacturing engineering, or comparable hands-on experience in manufacturing environments
- Experience in at least one of the following preferred- SaaS, Enterprise Software, Automotive or Manufacturing, Product Costing, Product Sustainability
- Experience in project management and ideally in customer success, customer service, or customer-facing operations
- Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk, Slack, G-Suite, and MS Office
- Experience in customer-facing roles is a plus, such as presales, consulting, application engineering, or process engineering with customer interaction
Skills and Abilities
- Excellent communication and comprehension skills in English and German
- Ability to explain complex technical topics clearly and understand customer needs effectively
- Strong analytical and structured problem-solving skills with a hands-on mindset
- High level of ownership and ability to work independently
- Strong attention to detail and proactive attitude in identifying and escalating critical issues
- Confident handling of data and analytical tools, especially Excel; experience with costing tools is a plus
- Willingness to travel occasionally within Europe and internationally/intercontinentally (approximately 10 trips per year)
Benefits
- PTO
- PAID COMPANY HOLIDAYS
- 401(K) + EMPLOYER MATCH
- MEDICAL, DENTAL, VISION INSURANCE
- LIFE INSURANCE
- DISABILITY INSURANCE
- TUITION REIMBURSEMENT
- FSA