Application Programming Interface (API), Applications Security, Contract Approval, Contract Management, Customer Escalations, Customer Relationship Management (CRM), Customer Retention/Renewal, Exceeded Sales Goal, Internet Application, Market Segmentation, Needs Assessment, Negotiation Skills, Security Infrastructure, Technical Leadership, Up-Selling
Who we are:
Invicti Security helps more than 4,000 organizations worldwide secure web applications and APIs with the industrys most accurate application security platform, powered by 20 years of technology leadership in DAST. Combining proof-based testing, runtime intelligence, and continuous innovation, Invicti enables AppSec teams to identify real risk, reduce alert noise, and ship secure software faster.
Who You Are:
Building relationships is your strong suit. Customers feel comfortable renewing their contracts with you over and over again, given your confidence and ability to negotiate in a way that best fits their needs. Youre passionate about understanding the needs of customers, and can see the big picture when it comes to your relationships with them. You understand that, in order to do whats best for the customer, putting yourself in their shoes is a MUST; in order to accomplish this, you utilize your eagerness to learn and adapt to their needs as your ultimate strategy.
What Youll Be Doing:
- Booking renewals (primarily multi-year renewals) while maintaining aggressive gross revenue retention and expansion targets within the Self Service customer segment
- Creating upsell pipeline and closing upsell opportunities with your assigned accounts
- Driving resolution of escalated account issues in coordination with other departments
- Exceeding customer retention goals and maintaining high retention rates
- Managing contract-related inquiries, questions, and issues from partners/other departments
- Professionally managing and expanding customer relationships with a portfolio of assigned accounts
- Taking on evolving duties and special projects that align with the shifting priorities of the Customer Success Department