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Customer Success Manager

Ursus, Inc.

San Jose, CA(remote)

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JOB DETAILS
SALARY
$44–$54.37 Per Hour
SKILLS
Adobe Product Family, Analysis Skills, Cloud Computing, Communication Skills, Consulting, Cross-Functional, Customer Acquisition, Digital Media, Establish Priorities, Marketing, Marketing Software, Online Marketing, Organizational Development/Management, Process Improvement, Project Tracking, Project/Program Management, Risk Analysis, Software as a Service (SaaS), Strategic Planning
LOCATION
San Jose, CA(remote)
POSTED
18 days ago
JOB TITLE: Customer Success Manager
LOCATION: REMOTE
PAY RANGE: $44 - $54/hr.
DURATION: ~6 months

TOP 3 SKILLS:
  • Experience in SaaS/digital marketing, Customer Success experience with knowledge of digital marketing/media software, including Adobe Experience Cloud.
  • Program management within large organizations, including account planning, customer success planning, and driving change across cross-functional teams.
  • Executive-level facilitation and communication skills, including C-suite presentations, consulting, conflict navigation, and stakeholder management.

Company:
Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.

Duties:
Accountable for overall customer success, including renewals, adoption, health, and satisfaction. Builds success plans, networks within accounts, drives adoption of Experience Cloud products, identifies risk, and leads "get well" plans, acts as the internal voice of the customer, and contributes to ongoing process improvements.

Skills:
  • Experience in SaaS/digital marketing Customer Success experience
  • Strong communication, consulting, and conflict navigation skills
  • Program management within large organizations
  • Executive-level facilitation and C-suite presentations
  • Account planning
  • Ability to prioritize under pressure
  • Knowledge of digital marketing/media software
  • Program Management navigating large organizations, driving change across groups
  • Executive Facilitation leading C-suite meetings, workshops, and presentations
  • Account Planning customer success plans, strategy/roadmap alignment
  • Customer Engagement Modeling tracking and evolving business goals
  • Data-Driven Adoption Analysis using data to track progress along a maturity curve
  • Conflict Mediation navigating and resolving friction across stakeholders
  • Digital Marketing Platform Knowledge Adobe Experience Cloud, specifically, broader MarTech familiarity

Education:
  • Bachelor's degree and/or relevant work experience.


BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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About the Company

U

Ursus, Inc.