Skills: 3-5 Years of SaaS/digital marketing Customer Success experience; strong communication, consulting, and conflict navigation; program management within large organizations; executive-level facilitation and C-suite presentations; account planning; ability to prioritize under pressure; knowledge of digital marketing/media software. Builds success plans, networks within accounts, drives adoption of Client Experience Cloud products, identifies risk and leads "get well " plans, acts as internal voice of the customer, and contributes to ongoing process improvement.