Customer Success Manager - OEM

Proofpoint

Dallas, TX

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JOB DETAILS

SKILLS

Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Best Sales Team, Business Growth, Cloud Computing, Communication Skills, Compensation and Benefits, Computer Security, Cross-Functional, Customer Acquisition, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Desktop as a Service (DaaS), Develop and Maintain Customers, Embedded Systems, Intelligence Agencies, Internet Security, Microsoft Outlook, Network Connectivity, OEM (Original Equipment Manufacturer), Onboarding, Partner Sales, Post-Sales, Presentation/Verbal Skills, Product Development, Product Engineering, Product Lifecycle, Product Management, Product Strategy, Risk Analysis, Risk Management, Sales Management, Sales Prospecting, Sales Support, Service Delivery, Software as a Service (SaaS), Strategic Planning, Technical Leadership, Technical Strategy, Trend Analysis, Up-Selling, Use Cases

LOCATION

Dallas, TX

POSTED

2 days ago

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

Proofpoint is seeking a highly motivated, strategic, and technically savvy OEM Customer Success Manager (CSM) to drive success across our OEM customer base.

This is a post-sales, customer-centric role focused on ensuring customers realize maximum value from Proofpoint’s threat intelligence and data services. Unlike traditional deployments, OEM customers integrate Proofpoint data directly into their own products and platforms. As such, this role requires a strong ability to engage with product, engineering, and business stakeholders to drive deeper adoption, integration maturity, and long-term growth. This is a brand new role to Proofpoint with significant opportunity to help set our strategy and build processes to support our OEM business.

The OEM CSM will act as a trusted advisor, helping customers operationalize Proofpoint data within their offerings, expand use cases, and maximize the business impact of their investment.

Your Day-to-Day

Customer Value & Adoption

+ Guide customers through their lifecycle, ensuring successful onboarding, integration, and ongoing expansion of Proofpoint data within their products

+ Develop and execute Customer Success Plans (CSPs) aligned to customer product strategies, business outcomes, and growth objectives

+ Drive increased consumption and utilization of Proofpoint data, identifying opportunities for broader and deeper integration

+ Conduct regular business reviews and health checks focused on adoption, performance, and value realization

Strategic Engagement

+ Build strong relationships with product managers, engineering teams, and business leaders within customer organizations

+ Serve as a strategic advisor on how to best leverage Proofpoint’s threat intelligence to enhance customer offerings

+ Help customers translate data capabilities into differentiated product features and market value

Growth & Retention

+ Identify expansion opportunities through new use cases, additional data feeds, or increased scale of integration

+ Proactively manage account health, identifying risks and leading mitigation strategies

+ Partner with Sales on renewals, upsell, and long-term account growth

Voice of the Customer

+ Act as the internal advocate for OEM customers, providing structured feedback to Product Management and Engineering

+ Identify trends across customers to influence roadmap, packaging, and delivery of Proofpoint data services

Cross-Functional Collaboration

+ Work closely with Product, Engineering, Sales, Support, and Threat Intelligence teams to drive customer success outcomes

+ Coordinate resources to resolve technical challenges, accelerate integrations, and improve time-to-value

What You Bring to the Team

+ 8 + years of experience in Customer Success, Technical Account Management, Product-facing roles, or similar

+ Experience working with APIs, data products, threat intelligence, or platform integrations

+ Strong ability to engage with product managers and technical stakeholders, translating technical capabilities into business value

+ Proven track record of driving customer adoption, retention, and expansion

+ Analytical mindset with the ability to interpret usage data and derive actionable insights

+ Excellent communication and presentation skills, including executive-level engagement

+ Ability to operate independently in a fast-paced, evolving environment

Preferred Qualifications

+ Experience in cybersecurity, threat intelligence, or data-as-a-service (DaaS) environments

+ Familiarity with product development lifecycles and SaaS/platform integrations

+ Experience working with OEM or embedded technology partnerships

Success in This Role Looks Like

+ Customers successfully embed and expand Proofpoint data across their products

+ Increased data consumption and measurable business impact for customers

+ Strong retention and expansion across the OEM portfolio

+ Clear, actionable feedback loops influencing product direction

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

+ Competitive compensation

+ Comprehensive benefits

+ Career success on your terms

+ Flexible work environment

+ Annual wellness and community outreach days

+ Always on recognition for your contributions

+ Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.

This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About the Company

Proofpoint

Proofpoint, Inc. (NASDAQ:PFPT) is a leading cybersecurity company that protects organizations’ greatest assets and biggest risks: their people. With an integrated suite of cloud-based solutions, Proofpoint helps customers around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 100, rely on Proofpoint to mitigate their most critical security and compliance risks across email, the cloud, social media, and the web. No one protects people, the data they create, and the digital channels they use more effectively than Proofpoint.

If you’re looking for a customer-focused, driven-to-win organization with leading-edge products, you’ll find many exciting reasons to join our team. We believe in hiring smart, motivated, problem-solvers to cultivate a culture of collaboration and appreciation. We are an international company with locations in North America, EMEA and APAC, with each location contributing to our culture.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Computer/IT Services

EMPLOYEE BENEFITS

Performance Bonus, 401K, Employee Referral Program, Employee Events

FOUNDED

2002

WEBSITE

https://www.proofpoint.com