Customer Success Manager

trak group

Mason, OH

JOB DETAILS
LOCATION
Mason, OH
POSTED
5 days ago

Customer Success Manager

Setting/Hours: Hybrid - Flexible Remote | 8am-5pm

Join trak group in partnering with a growing client in Mason, Ohio that’s expanding its Shared Services team. 
Job Description:

Overview:
We are seeking a dedicated and proactive Customer Success Manager to join our team. The successful candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role involves building strong relationships, understanding customer needs, and driving customer satisfaction and retention.

Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with customers.
- Serve as the primary point of contact for all customer inquiries and issues.
- Identify customer needs and work collaboratively with internal teams to provide effective solutions.
- Monitor customer usage and engagement to identify potential areas for improvement.
- Conduct regular check-ins and business reviews with customers to ensure their goals are being met.
- Implement and manage customer success plans to drive satisfaction and loyalty.
- Act as a customer advocate within the company, providing feedback to improve products and services.
- Analyze customer data to identify trends and areas for improvement in customer experience.
- Collaborate with sales and marketing teams to drive customer engagement and growth.

Required Skills:
- Strong interpersonal and communication skills.
- Ability to understand and articulate customer needs.
- Problem-solving and conflict resolution capabilities.
- Experience in customer relationship management.
- Data analysis and reporting skills.
- Ability to work independently and as part of a team.
- Proficiency in customer success management software and tools.
- Detail-oriented with excellent organizational skills.

Qualifications:
- Bachelor's degree in Business, Marketing, or related field.
- Minimum of 3 years of experience in customer success, account management, or a related role.
- Proven track record of driving customer satisfaction and retention.
- Familiarity with CRM systems and software applications.

Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.

Application Process:
Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and why they are a good fit for this role.


If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

About the Company

t

trak group

trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.

trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.

Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1972
WEBSITE
http://www.trakcincy.com/