Customer Success Manager, Enterprise (Customer Success Enterprise, US Team) | Careers at Semrush
Skip to content
Search jobs
Search jobs
Search jobs
Search jobs
arrow_backBack to all jobs
Customer Success Manager, Enterprise (Customer Success Enterprise, US Team)
Customer Successlocation_onUnited States - Dallas
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That's how Semrush gained the trust of over 28 million users-from scaling startups to Fortune 500 companies.
Here, you own the way you work, but we move as one unbeatable team.
We don't just lead the market, we're busy creating the world where Semrush is an unfair advantage for every marketer.
We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn't.
Ready to share our ambition and make an impact? Then, this role may be for you.
About the role
Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations
Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact
Key Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions
Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance
Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers' industry, and competitive intelligence to identify opportunities and threats
Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer's specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact
Identify Growth Opportunities: Consistently evaluate your customer's unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades
About you
Move together. Raise the bar. Learn fast-grow faster. That's the default. And here's what else is needed to succeed in this role:
Required Qualifications:
4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule
Proven track record of building strong relationships with different levels of seniority
Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers
Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers' needs
Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
Experience with upselling customers and generating qualified leads
Preferred Qualifications:
Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment
Experience with international companies is a plus
You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better
The annual Total Cash Compensation range for this position is $115,000 to $140,000. This includes an annual variable compensation component that consists of commissions which is typically between $23,000 and $28,000 based on target performance.
Compensation ranges for the same role in other countries may differ based on local market conditions, compensation philosophy, and regulatory requirements.
Compensation ranges for this role outside of the United States may differ and will be determined based on local market benchmarks, compensation practices, and applicable regulations.
About the perks
Unlimited PTO
Low cost medical, dental, and vision plans
Life insurance
Accidental death and dismemberment (AD&D) insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Saving Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
Paid parental leave
Relief Fund
Travel coverage
A little more about us
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.
Built on the industry's most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We've built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don't 100% match all requirements, don't be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Ready to be a part of this mission? Join us!
Apply for this job
Alina Wynns
Talent Acquisition Specialist
At Semrush, we take a serious and comprehensive approach to hiring new people. We welcome those who are professionals in their field and passionate about their work to join our team.
A "five-minute interview" or "get a job in three clicks" approach is not the way we work.
During the interview, we ask candidates to talk about themselves and their background in detail. We try to discover the most important aspects about the way someone works and their personality before a job offer is made.
Up to 3 days
keyboard_arrow_up
Once the resume is received it will be reviewed by a member of the Talent Acquisition team. We try to provide feedback within three working days.
10-30 minutes
keyboard_arrow_down
40-60 minutes
keyboard_arrow_down
7 days
keyboard_arrow_down
40-60 minutes
keyboard_arrow_down
Up to 3 days
keyboard_arrow_down
Flexible approach for an interview format
We're flexible and open for both online interviews and personal meetings at the offices. Choose the option that's most suitable for you!
In order for the online meetings to be productive, we suggest following these tips to make sure you are set up well:
Good luck!
Customer Success
At Semrush, the Customer Success team is on a mission: to help every customer unlock the full potential of our products from the very start. Whether it"s onboarding, retention, or reducing churn-colleagues are here to make every touchpoint as smooth as possible.
The direction includes several dedicated teams, all focused on two key pillars:
Customer Support. Here is the first line of help-handling chats, calls, and emails. From billing questions to product assistance, specialists got it covered!
Customer Success. The Account Managers play the long game. They guide customers through onboarding, build lasting relationships, drive renewals, and boost revenue. Working closely with Sales, they ensure our customers succeed throughout their entire journey with Semrush.
All of this comes together in a truly global team, offering support across multiple time zones and in 8+ languages. No matter where our customers are, help is never far away!
Apply for this job
Similar Jobs
Find the job
searchsearch
Sort by teams
Customer Successclose
Sort by work format
All work formatskeyboard_arrow_down
Sort by locations
All countrieskeyboard_arrow_down
Job title
Team
Work Format
Location
Job title
Team
Work Format
Location
Channel Partner Success Manager (APAC Markets)
Customer Success
Hybrid
India
Channel Partner Success Manager (APAC Markets)
Customer Success
Hybrid
India
Customer Success Manager, Enterprise (Customer Success Enterprise, US Team)
Customer Success
Hybrid
United States - Dallas
Customer Success Manager, Enterprise (Customer Success Enterprise, US Team)
Customer Success
Hybrid
United States - Dallas
Customer Success Manager, Enterprise (Customer Success Enterprise, US Team)
Customer Success
Hybrid
United States - Boston
Customer Success Manager, Enterprise (Customer Success Enterprise, US Team)
Customer Success
Hybrid
United States - Boston
Show more
International awards
Join the Team
Search jobs
2026 Semrush Holdings. All rights reserved.
Privacy PolicyTerms of ServiceCookies Settings