Customer Success Manager

Company Description

Trusted by major players throughout the industry, we have been a leading provider of SaaS solutions to businesses since 1997. The company's philosophy is to combine software design with comprehensive consultancy and support services to deliver business-critical applications.

Our enterprise software solutions deliver ROI by helping businesses increase profitability, improve customer service and value, integrate with other business applications, and readily access information to make informed decisions.

We offer a comprehensive product line of enterprise software and professional services addressing the needs of various departments and executive management. Our applications are ideal for executives who require real-time access to enterprise data. The software solutions are web-based, designed for quick deployment, scalable for growth, reliable, and readily available.

About The Role

As a Customer Success Manager at Altamertics, you will be responsible for fostering strong relationships with our clients and ensuring their success and satisfaction with our enterprise SaaS solutions.

You will serve as the primary point of contact for customers, guiding them through onboarding, troubleshooting, and continuous product adoption. The ideal candidate will be proactive, empathetic, and passionate about delivering exceptional customer service.

By understanding client needs, you will collaborate closely with internal teams to optimize solutions, drive customer retention, and maintain high satisfaction levels. This role offers a dynamic opportunity to contribute to client success while growing within a fast-paced, collaborative environment.

Key Responsibilities

• Act as the primary point of contact for assigned accounts, ensuring customer satisfaction and long-term retention.
• Prospect new leads through outbound outreach (email, phone, LinkedIn, events)
• Conduct product demos (in-person or remote)
• Handle objections and move deals through the sales cycle
• Support marketing campaigns through follow-up and pipeline engagement
• Attend U.S.-based trade shows and in-person client meetings as needed
• Maintain accurate records, reports on accounts and sales activities
• Collaborate with marketing and sales leadership to improve conversion strategies
• Meet or exceed sales targets and KPIs
• Apply restaurant problem-solving experience to connect with customers and add value to their operations.
• Translate customer needs into actionable feedback for internal development and product enhancement.

Requirements

• 3+ years in Customer Success, Account Management, or Product Management (restaurant or hospitality experience strongly preferred).
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple accounts/projects and prioritize effectively.
• Experience introducing and managing adoption of new products with existing customers.
• Willingness to travel up to 50%.
• Positive attitude, growth mindset, and strong problem-solving abilities.

Disclaimer: Altametrics is an Equal Opportunity Employer and participates in the Verify First program to confirm employment eligibility of all newly hired employees.