Customer Success Manager - CS1 (CS10426)

Location: Fully Remote
Department: Sales
Reports to: Chief Revenue Officer

About Us
We are a fast-growing cybersecurity startup helping MSPs and mid-market organizations secure endpoints, enforce configuration compliance, and mitigate modern cyber threats at scale. Senteon is focused on delivering innovative solutions to secure critical business infrastructure. We prioritize a proactive security culture, operational excellence, and continuous innovation.

Position Overview

We are seeking a motivated and customer-focused Customer Success Manager (CSM) to manage and grow relationships with our customers post-sale. You will play a critical role in onboarding new customers, driving product adoption, and ensuring long-term success, retention, and expansion.

Key Responsibilities

Customer Relationship Management:

• Serve as the primary point of contact for assigned customer accounts
• Build strong relationships with key stakeholders
• Conduct regular check-ins and business reviews (QBRs)

Onboarding & Adoption:

• Lead onboarding and implementation for new customers
• Ensure customers achieve rapid time-to-value
• Deliver training and best practices

Customer Outcomes & Value Realization:

• Understand customer goals and align platform usage to outcomes
• Develop and execute customer success plans
• Track success metrics and KPIs

Renewals & Expansion:

• Own renewal process and drive retention
• Identify upsell and cross-sell opportunities
• Proactively manage churn risks

Cross-Functional Collaboration:

• Partner with Sales, Product, and Support teams
• Advocate for customer needs internally

Data & Reporting:

• Monitor account health and usage metrics
• Maintain CRM records (Hubspot)
• Provide forecasting on renewals and risks

Qualifications:

Required:

• 2–4 years experience in Customer Success or related SaaS role
• Strong communication and relationship-building skills
• Ability to manage multiple accounts
• Experience with B2B customers

Preferred:

• Cybersecurity or technical SaaS experience
• Familiarity with Hubspot, Gainsight, etc.

Physical Requirements

This position classifies the physical exertion requirements as light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require that ability to communicate orally. Essential functions are regularly performed without exposure to adverse environmental conditions.

What Success Looks Like:

• High retention and renewal rates
• Strong product adoption
• Positive customer satisfaction (CSAT/NPS)
• Expansion revenue growth

Compensation & Benefits (California-Compliant Disclosure):

Salary Range:

This position has an on-target earnings (OTE) of $100,000, consisting of:

• Base Salary: $72,000 annually
• Variable Compensation (MBO): $19,000 annually
• Additional commissions and incentives apply

This range represents a good faith estimate. Final compensation depends on experience, skills, and location.

Benefits:
May include medical, dental, vision, 401(k), paid time off, and other programs.
Equal Opportunity Employer:

Senteon is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. We are committed to fostering a fair and merit-based workplace where every employee feels valued and respected.

Additional Information:
We do not consider salary history in hiring decisions. Applicants may request additional compensation details during the hiring process.