$150,000–$190,000 Per Year
Best Practices, Business-to-Business (B2B), Coaching, Cross-Functional, Customer Retention/Renewal, Develop and Maintain Customers, Executive Relationships, Forecasting, Leadership, MPI, Operating Systems, Partner Sales, Presentation/Verbal Skills, Process Development, Relationship Management, Risk Management, Sales Closing Skills, Sales Strategy, Software as a Service (SaaS), State Laws and Regulations, Strategic Accounts, Strategic Planning
Excellent Leader of Customer Success opportunity within a leading Work OS platform. The role will involve creating processes and best practices, maintaining deep relationships with cross-functional partners, and ensuring successful retention and growth of customers.Client DetailsMy client is a leading Work OS solutions platform that empowers organizations to easily create custom work management tools and software applications. By seamlessly connecting people, processes, and systems, it boosts team performance and fosters transparency across the business.DescriptionResponsibilities:Provide strategic and people leadership to a team of Customer Success Managers, driving performance through expert coaching, capability building, and operational excellence.Lead execution across the CS organization to consistently exceed retention, expansion, and customer growth objectives.Design and execute scalable, proactive engagement strategies to address adoption gaps, reduce churn risk, and maximize long-term customer value.Work in close partnership with Sales and senior leadership to develop account strategies and conduct executive-level customer reviews.Serve as a key contributor and presenter in cross-functional business reviews, ensuring alignment on customer health, strategic priorities, and Customer Success initiatives.Take ownership of strategic account retention forecasting, ensuring visibility into risks, mitigation efforts, and outcomes.ProfileQualifications:5+ years of experience as a CSM2+ years of managing a teamMust have experience in working in B2B Saas, managing executive relationships, along with end-user relationshipsAbility to motivate, coach, train, and creating overall process improvementExperience carrying a retention or growth targetMust be located in the NYC areaJob OfferCompetitive Base Salary / OTEHealth/Vision/Dental insuranceGenerous PTO and paid holidaysExcellent Benefits401kHybrid work schedule - 3 days a week in the NYC office MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.M
Michael Page International
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job.
In Canada, we focus on recruiting for the following areas:
Banking and financial services
Digital and e-commerce
Engineering and manufacturing
Finance and accounting
Human resources
Information technology
Marketing
Oil and gas
Procurement and supply chain
Property and construction
Sales
An Established Brand
The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry.
A Market Leader
The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world.
Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.
10,000 employees or more
Staffing/Employment Agencies
https://www.michaelpage.ca/