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Customer Success Hypercare Support

Jobility

Buffalo, NY

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JOB DETAILS
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Analysis Skills, Business Continuity Planning (BCP), Business Solutions, Business Support, Communication Skills, Cross-Functional, Customer Relationship Management (CRM) Systems, Customer Support/Service, Decision Support, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Interpersonal Skills, Microsoft Office, Microsoft Project, Multitasking, Operational Improvement, Operational Support, Operations Processes, Organizational Skills, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Process Management, Project Execution, Project/Program Coordination, Project/Program Management, Reporting Skills, Risk Analysis, SAP, Sales Operations, Status Reports, Team Player, Time Management, Trend Analysis, Writing Skills
LOCATION
Buffalo, NY
POSTED
12 days ago

Job Title: Temporary Project & Operations Support Associate

Location: Buffalo, NY

Work Setup Type: Hybrid – Remote (Mon & Fri) / Office (Tue–Thu)

Hours: 8:30 AM – 5:00 PM

Duration: 12-month contract

Interview: Virtual

Pay: $24.00 per hour

This position is a temporary 12-month assignment designed to support projects, process improvement initiatives, and operational priorities during a defined business need or coverage period. The candidate will need to quickly adapt, contribute immediately, and work effectively in a fast-paced environment.

Key Responsibilities

  • Support project execution and process improvement initiatives impacting multiple customers, teams, and business workflows.
  • Monitor operational and performance metrics to identify trends, risks, and opportunities for improvement.
  • Prepare and distribute regular reports, status updates, and summaries to support planning, decision-making, and execution.
  • Quickly learn internal processes, systems, and business requirements to provide effective support across projects and operational priorities.
  • Identify process gaps or operational challenges, escalate issues as appropriate, and implement practical solutions in a timely manner.
  • Maintain accurate documentation, records, and project updates using Microsoft Office and applicable business systems, including SAP when relevant.
  • Contribute to continuity of operations by providing responsive, organized, and solutions-oriented support throughout the assignment.

Required Skills & Experience

  • 2+ years of experience in project coordination, process improvement, operations support, customer service, or another related business support role.
  • Ability to ramp up quickly, learn new processes, and adapt to changing priorities in a temporary or contract role.
  • Strong interpersonal, verbal, and written communication skills, with the ability to work effectively across teams and functions.
  • Strong problem-solving, issue-resolution, and critical-thinking abilities.
  • Experience monitoring performance metrics, analyzing trends, and preparing reports to support business decisions.
  • Ability to collaborate effectively with cross-functional teams, including Sales, Operations, and other internal partners.
  • Proficiency in Microsoft Office; experience with CRM systems, SAP, or similar ERP platforms preferred.
  • Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
  • Dependable, self-directed, and able to contribute effectively with minimal supervision while supporting team goals.

Desired Skills

  • Experience with hybrid work schedules and adaptability to changing environments.
  • Ability to manage multiple projects and competing priorities efficiently.
  • Strong analytical and reporting skills to support continuous process improvement initiatives.

About the Company

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Jobility