Who You Are
The Customer Success Engineer is responsible for providing ongoing support, strategic guidance, and technical expertise to customers while creating a positive customer experience and serving as the liaison between customers and internal teams.
The Customer Success Engineer focuses on developing long-term customer relationships, increasing customer satisfaction, maximizing solution adoption, minimizing customer churn, and identifying opportunities for account growth. This position combines customer success, technical consulting, account management, and customer advocacy responsibilities to ensure customers realize maximum value from DUMAC's products, services, and technology solutions.
What You'll Do
What You Bring to the Team
Preferred Qualifications
Desired/Preferred Qualifications
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, Microsoft Office applications, phones, photocopiers, filing cabinets and fax machines.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by DUMAC.
Compensation
Base pay offered may vary depending on several factors including geographical location, skills, education, certifications, and experience. The total compensation package may also include other elements in addition to a full range of medical, financial and/or other benefits (401(k) eligibility, PTO), dependent on the position. If hired, employees will be in an "at-will" position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department performance, and market factors.
EEO Statement
DUMAC Business Systems, Inc. provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, parental status, genetic information, political affiliation, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
A third-generation family-owned company, DUMAC is a leading solutions provider connecting point-of-sale software and hardware through professional services for the grocery/supermarket and the convenience fuel retail industries.
Guided by our principle beliefs of innovation, agility, and commitment, DUMAC is dedicated to delivering innovative commerce solutions that provide our partners with offerings that enrich the experience of all the individuals they serve. Building on a heritage of 70 years of successful implementation and integration, DUMAC delivers the next generation of industry-leading technology solutions and support.