| Location | Holiday City, OH |
TITLE: Customer Success Coordinator
POSITION OBJECTIVE: The Customer Success Coordinator supports the effective operation of the sales department by providing administrative coordination, customer communication support, and data management. This role ensures timely and accurate processing of sales staff and follow-ups while assisting the Manager in organizing schedules, preparing reports, and maintaining departmental workflows. The objective of this position is to enhance team efficiency, strengthen customer relationships, and contribute to the achievement of overall sales and service goals.
QUALIFICATIONS:
Great communication abilities, including written and verbal communicationTime-management skills to respond to customer emails and callsMultitasking and organizational skills to work on multiple issues at one timeTeamwork skills to collaborate with representatives and coworkers in other departmentsEscalating queries and concerns, when necessaryInterpersonal and customer service skills to ensure positive interactions with customersActive listening and the ability to determine what customers needDetailed orientedComputer knowledge of Microsoft Applications - Outlook, advanced Excel skills; HUBSPOT, CRM softwareSelf-drivenMust be accurate with numbers and order entryAbility to adapt as the company grows and changesPrevious manufacturing, accounting and scheduling experience helpfulCollege education preferred.
Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.Capable of effectively managing job-related stress and fostering productive workplace interactions.
JOB RESPONSIBILITIES:
Maintain manufacturing-based customer accounts. Each customer has unique processes.Implement CRM software and maintain incoming information.Will require internal follow up with other departments.Create and maintain physical and electronic recordsQuote logs - new and existing businessPotential business log - periodic status reportingCustomer agreements/NDAsAll quote preparation and submission, electronic quote submission.Knowledge of USMCAUnderstanding and daily use of HUBSPOTCreating sample costingUpdates on House accountsFollowing up with Engineering and SalesMaintain customer visit scheduleHelp to create tools/documents for sales and customer onboardingWork closely with production, quality, accounting, purchasing and shipping/receivingOther duties as assigned