Position: Customer Success Agent

What you’ll do

• Delight customers via phone and email with fast, friendly, accurate support.
• Own the order flow: place orders, confirm details, process returns/exchanges, and provide product information.
• Solve problems end-to-end: investigate issues, resolve them promptly, and follow through so nothing falls through the cracks.
• Manage mail orders efficiently, coordinating with the warehouse for processing and tracking.
• Keep clean records of interactions, transactions, feedback, and resolutions.
• Be the customer’s voice: surface insights and trends to help improve products, policies, and processes.
• Availability: flexible schedule including Saturdays; on-site in Sparks, NV.

What you’ll bring

• Experience: prior customer service/support or related role.
• Communication: clear, warm phone manner and professional writing.
• Tools: comfort with everyday computer applications; quick to learn new systems.
• Work style: organized, detail-oriented, and steady under busy, multi-tasking conditions.
• Mindset: customer-first, resourceful problem solver who enjoys learning our product catalog.
• Education: High school diploma or equivalent (additional customer service training a plus).

What we offer

• Competitive compensation.
• Health insurance for your well-being.
• 401(k) with company match to invest in your future.
• Employee ownership dividends—share in the value you help create.
• Growth & development in a supportive, collaborative team.

How to apply

Send your resume and a brief note about why you’re excited to support Luddites’ customers to [apply email/URL]. Please include “Customer Support Representative – Sparks” in the subject line. We review every application and will respond to qualified candidates promptly.

Luddites is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive, employee-owned workplace.

Luddites is employee-owned. We’re a distinctive catalog and e-commerce retailer known for hard-to-find, well-made products—from brushes and housewares to toys, optics, and sporting hardware. Because we’re employee-owned, every team member shares in our success and has a real voice in how we serve customers.

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