Client of Impart Consulting | Mankato, Minnesota
A client of Impart Consulting is seeking a Customer Success Advisor (CSA) to build and grow long-term customer relationships while helping clients protect and maximize the value of their roofing assets.
This role is ideal for someone who enjoys relationship building, account management, problem-solving, and helping customers develop long-term maintenance and capital planning strategies. The company is military-friendly, promotes from within, and believes in investing in people who want to build lasting careers and grow into leadership opportunities.
As a trusted advisor, you'll work closely with building owners, facility managers, contractors, and internal teams to ensure customers receive exceptional service, proactive communication, and long-term value from their roofing programs.
What You'll Do
Serve as the primary point of contact for assigned customer accounts
Build and maintain long-term relationships with customers and key decision-makers
Conduct account reviews, customer meetings, and proactive check-ins
Review roof inspection findings and explain recommendations in a way customers can understand
Help customers develop maintenance, repair, and long-term capital planning strategies
Identify opportunities for service agreements, maintenance programs, inspections, and repairs
Present and close multi-year service and maintenance agreements
Coordinate with estimating, operations, and administrative teams to ensure excellent customer service
Manage customer concerns, escalations, and service-related issues
Maintain CRM records, account activity, forecasts, and customer communication
What Success Looks Like
Strong customer relationships and high retention rates
Growth in Annual Contract Value (ACV) and recurring revenue
Successful renewals, contract expansions, and upsell opportunities
High customer satisfaction and proactive communication
Well-organized account management and follow-through
Trusted advisor relationships with customers and stakeholders
Ideal Background
Customer success, account management, outside sales, or business development experience
Experience in commercial roofing, construction, facilities management, building services, or related industries preferred
Experience selling service agreements, maintenance programs, or recurring revenue solutions
Strong communication and presentation skills
Ability to explain technical information to non-technical customers
Organized, self-motivated, and comfortable managing multiple accounts
Experience using CRM systems and customer management tools
Why This Role Stands Out
Military-friendly employer
Strong promote-from-within culture
Blend of customer success, account management, and sales
Opportunity to become a trusted advisor to commercial customers
Recurring revenue and relationship-focused sales model
Stable company with long-term growth opportunities
High visibility and impact on customer retention and company growth
Compensation & Benefits
$60,000 annual draw plus commission potential
Full-time MondayFriday schedule
Career advancement opportunities
Ongoing training and professional development
Opportunity to grow with a respected and expanding organization
If you're looking for a career that combines relationship management, customer success, business development, and long-term growth, we'd love to hear from you.