Customer Specialist I HME

Benefits:

We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:

• Flexible work schedules - Full time/part time/supplemental - Day/Eve/Night
• Onsite children's care centers (Infant through Pre-K)
• Tuition reimbursement
• Student Loan Repayment Program
• Payactiv-earned wage benefit-work today, get paid tomorrow
• Free access to fitness center
• Career advancement opportunities

Job Summary:

This position coordinates and processes for Deaconess Home Medical Equipment & Infusion/Freedom Medical or its subsidiaries (hereafter HME), referrals/requests from Case Manager/Referral RNs, Ancillary Services, physicians offices, other referral sources and clients. This position is responsible for accurate charging, billing, follow-up, refunding, and posting. Responsible for the resolution of patient inquiries pertaining to billing.

Job Overview Task:

• Address all tasks/orders assigned within 5 business days and document follow-up actions
• Utilize telephone, email, and other communication platforms
• Receive and resolve patient account inquiries/complaints
• Post payments daily (cash deposits, EFT, departmental transfers) and reconcile funds deposited
• Responsible for sales order confirmation processes
• Responsible for A/R follow-up duties
• Responsible for scanning/uploading necessary documentation for insurance requests
• Generate and process patient/insurance adjustments and refund requests
• Other duties as assigned

Education and Experience Required:

High school diploma(GED), one year of related experience and/or training preferred; equivalent combination of education and experience accepted, computer literacy required; training in medical terminology, data processing, or pharmacy experience preferred.

Certifications/Licenses: None required.

Other Key Words: Home Medical, High school diploma, data processing