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Customer Specialist -APS

Care-One

Houston, TX

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JOB DETAILS
SKILLS
Certified Pharmacy Technician (CPhT), Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Detail Oriented, Develop and Maintain Customers, Documentation, Identify Issues, Microsoft Office, Onboarding, Organizational Skills, Performance Metrics, Pharmacy, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Project/Program Management, Relationship Management, Reporting Skills, Sales Management, Software Configuration Management, Software Testing, Systems Administration/Management, Time Management, Train-the-Trainer, Training Program, Training/Teaching, Willing to Travel, Writing Skills
LOCATION
Houston, TX
POSTED
3 days ago

Essential Duties and Responsibilities 

  • Implementation & Customer Support
    • Manages the onboarding process and training of pharmacies and facilities to use APS Products
      • Project Management: Formulate detailed implementation plans, coordinate tasks, and ensure on-time delivery for new clients.
      • System Configuration: Provide support for Pharmacies on system configurations and applications
      • Client Training & Support: Conduct on-site and/or virtual training sessions to prepare client staff and build confidence in using the new system.
      • Problem Resolution: Act as the primary contact for technical questions and troubleshoot issues during the onboarding phase.
      • Relationship Management: Build rapport with clients to ensure a smooth transition - Acts as a liaison between Pharmacy Customers and APS
      • Responsible for configuring software/services, leading training sessions, managing project timelines, troubleshooting, and ensuring high client satisfaction during the initial setup
      • Ensures customer deployments are executed with professionalism that meets APS standards and customer expectations.
      • Maintain high level of customer satisfaction and continuous education as needed
  • Training
    • Develops and Maintain customer facing APS & Colossus training programs for both new pharmacy and existing pharmacy customers when refresher training is necessary
    • Conducts Training with pharmacy teams primarily remotely and from time to time onsite when necessary – establishing an organized Train the Trainers program
  • Documentation
    • Responsible for the creation and maintenance of all APS Ecosystem documentation of Policies, Procedures, Operating Guidelines, and corresponding training materials.
    • Maintain a central repository for all final documentation and training materials.
    • Provide support when requested to the Software Development and QA testing teams with FrameworkLTC.

    • Gather and provide routine reporting on Key Performance Indicators for the APS Customers

       

  • Two years’ experience with Remote Automated Dispensing technology
  • College Graduate or Certified Pharmacy Technician with at least 5 years institutional pharmacy experience

Recommended Minimum Position Qualifications

 

Education

 

Professional Requirements:

  • Strong communication skills (both verbal and written) with attention to detail are required.
  • FrameworkLTC experience

  • Must be proficient with Microsoft Office programs.

     

  • N/A
  • Ability to travel up to 50% as needed.

Professional Experience/Licensure

Other Qualifications:


 

About the Company

C

Care-One