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Customer Solutions Supervisor

Linde plc

Bethlehem, PA

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JOB DETAILS
SKILLS
Call Center Management, Coaching, Communication Skills, Customer Support/Service, Data Analysis, Interpersonal Skills, Lean Six Sigma, Performance Management, Performance Metrics, Presentation/Verbal Skills, Process Improvement, Productivity Management, Project Management Professional (PMP), Project/Program Management, Reporting Skills, Resolve Customer Issues, Sales Support, Strategic Planning, Time Management, Writing Skills
LOCATION
Bethlehem, PA
POSTED
29 days ago
  • Responsible for client support in specific geographic region
  • You will be supporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning including the monitoring of orders, monitoring cut and reschedules processed by CEC, etc.
  • Performance Management of Call Center Supervisor and Call Center Representatives; coaching, development, and discipline
  • You will supervise, train and coach Call Center Supervisor and Call Center Representatives (up to 40 Linde employees)
  • Perform progress evaluations for direct reports including monthly KPI reports, quarterly KPI reports and annual PMP.
  • Process improvement - Uses Six Sigma, Lean & process mapping skills to improve processes and productivity
  • Demonstrates interpersonal, project management, written and verbal communication skills
  • You will prepares management reports as required
  • Ability to analyze data and develop strategic improvement plans based on trend patterns
  • You will develop relationships with key sales, customer support, distributor, and region management personnel to achieve specific goals and service level standards
  • Utilizes excellent and professional communication skills to ensure that all internal and external customer needs are met.
  • Interfaces professionally and in a timely manner with inter-company departments and regions, responding to the needs of internal customers.
  • Other duties as assigned

About the Company

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Linde plc