As a Customer Solutions Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross-selling or upselling initiatives. You will play a key role in working closely with customers to meet their needs, understand challenges and ensure they have a successful and positive experience with BradyPLUS.
Responsibilities Include:
Customer Orders & Interaction: Engage with customers through various communication channels (phone, fax, email and will call) to manage orders, understand their needs and ensure seamless order fulfillment. Key orders daily and resolve issues quickly and precisely.
* Calls answered within 2 Rings
* Process Returns
* Assist Walk-in Customers (where applicable)
* eCommerce Set-Up
* 2 hour or Less Email Response Times
* Management of Shared Team Mailbox
* Open & Close Cash Drawer (P21)
Customer Relationship Management: Support with building and maintaining positive relationships with customers to increase loyalty and repeat business.
* Immediate Response to Customer Issues
* Follow-Up on Delivery Issues
* Store Customer Credit Card Information
* Customer & Ship-To Maintenance
* Customer/Delivery Note Maintenance
Customer Growth Initiatives:
* Cross-Selling - Identify opportunities to offer additional products or services that complement the customer's original purchase, increasing overall sales and customer satisfaction.
* Upselling - Identify opportunities to persuade customers to upgrade to higher-value products or services that better meet their needs, emphasizing the benefits and added value.
* Product Knowledge: Cultivate and maintain a deep understanding of the company's products, services, and promotions to effectively recommend the best solutions to customers.
* Cross-Functional Collaboration: Partner closely with all Customer Success and Sales team members to ensure a seamless customer experience and support BradyPLUS in reaching its goals.
* Additional duties or special projects as assigned.
The Ideal Candidate Will Have:
* At least 1 year of Customer Service experience
* Excellent verbal and written communication skills
* Proficiency with CRM software and other customer support tools
* Keen attention to detail and accuracy in handling data and documentation
* A proactive nature with strong problem-solving skills
* Ability to work independently and collaboratively
* Customer-centric with a focus on delivering exceptional service
* Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person
Compensation & Benefits:
The pay range for this role is $19.00- $23.00 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About BradyPLUS:
BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tom
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