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Customer Solutions Project Analyst

ECLARO

White Plains, NY

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JOB DETAILS
SALARY
$1–$1 Per Hour
SKILLS
Alternative Energy, Automation, Billing, Billing Records, Board Meeting, Business Development, Clean Technologies, Contract Management, Cost Control, Customer Escalations, Data Analysis, Dental Insurance, Develop and Maintain Customers, Diversity, Emergency Response, Energy Efficiency, Genetics, Identify Issues, Local Government, Problem Solving Skills, Process Improvement, Project Close-Out, Project Evaluation, Regulatory Compliance, Reporting Dashboards, Systems Administration/Management, Vision Plan, Webinar
LOCATION
White Plains, NY
POSTED
5 days ago
Customer Solutions Project Analyst
Job Number: 26-00754
 
Want to be part of the Energy Industry? ECLARO is looking for a Customer Solutions Project Analyst for our client in White Plains, NY. 
 
ECLARO's Client is America's largest state power organization and is a national leader in energy efficiency and clean energy technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Project Overview:
  • The Customer Solutions Project Analyst will primarily be responsible for supporting the day-to-day operations of the Streetlight Maintenance Program.
  • The Project Analyst will work closely with Client local government customers and contracted maintenance vendors to ensure streetlight outages and maintenance issues are properly identified, repaired, documented, and billed in accordance with applicable customer agreements and vendor contracts.
  • The Project Analyst may also support data analytics, process improvement opportunities, and development of dashboards and other visual aids as needed and as bandwidth allows.
 
Responsibilities:
  • Operate multiple web-based street lighting maintenance databases of all customer LED street lighting systems being maintained.
  • Monitor street lighting systems and work management platform to ensure streetlight issues are repaired and logged appropriately.
  • Manage contracts and invoices for customers and vendors.
  • Generate customer repair estimates, update customer reports on outages, repairs, and emergency response events.
  • Identify, develop, and implement process improvements to enhance efficiency, reduce cost, and streamline workflows.
  • Support the Business Development and Project Implementation teams by attending board meetings and hosting educational informational workshops/webinars for customers.
  • Regularly attend and facilitate project kickoff meetings and project closeout meetings to transition the customer from the implementation phase to the maintenance phase of the project.
  • Flag and escalate customer concerns, maintenance delays, or other issues. Propose and obtain buy-in on options to resolve issues and communicate options to customers.
  • Identify and pursue process improvement opportunities, such as opportunities for automation or streamlining.
 
If hired, you will enjoy the following ECLARO Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
 
If interested, you may contact:
Joshua Molina
Joshua.Molina@eclaro.com
(646) 695-2923
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
 
 

About the Company

E

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
http://www.eclaroit.com