Customer Solutions Manager, AWS Global Nonprofit Business

Amazon

Seattle, WA

Apply

JOB DETAILS

SKILLS

Adoption, Agile Programming Methodologies, Amazon Web Services (AWS), Architectural Services, Artificial Intelligence (AI), Artificial Intelligence (AI) Programming Languages, Automation, Best Practices, Business Case, Cloud Computing, Coaching, Communication Skills, Concrete, Conferences, Consulting, Cost Control, Customer Acquisition, Customer Relations, Customer Relationship Management (CRM), Data Analysis, Data Migration, Ecosystems, Fundraising, Government, Grant Administration/Management, Grant Writing, Information Technology & Information Systems, International Business, Leadership, Mathematics, Mentoring, Nonprofit, Power Amplifier, Presentation/Verbal Skills, Problem Solving Skills, Product Engineering, Professional Services, Programming Languages, Project Management Professional (PMP), Project Tracking, Project/Program Coordination, Project/Program Management, Sales Management, Sales Support, Scalable System Development, Scrum Project Management and Software Development, ScrumMaster, Software Development Lifecycle (SDLC), Software Engineering, Startup, Strategic Planning, Team Lead/Manager, Technical Leadership, Technical Strategy, Thought Leadership, Training Program Development, Use Cases, Writing Skills

LOCATION

Seattle, WA

POSTED

22 days ago

Description Are you passionate about helping mission-driven organizations harness the power of cloud technology and AI to amplify their impact? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Nonprofits team. In this role, you will serve as a trusted advisor to nonprofit organizations navigating their cloud adoption and AI transformation journey - helping them translate their missions into measurable outcomes through modern cloud solutions. As a CSM in the AWS Worldwide Public Sector (WWPS) Nonprofit division, you will guide nonprofit customers through multi-year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals - whether that's deploying agentic AI workflows to automate donor engagement, building generative AI-powered grant writing assistants, modernizing data platforms to fuel AI/ML insights, or accelerating research with intelligent automation - and drive execution across AWS teams to deliver results. We help nonprofits understand best practices around adopting cloud-based solutions, migrating existing workloads, implementing AI/ML capabilities, and building organizational cloud and AI fluency. The opportunity to guide nonprofits through the AI revolution - from foundational data readiness to deploying agentic systems that autonomously execute complex workflows - is unprecedented. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. Key job responsibilities - Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for nonprofit organizations - Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions - Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance nonprofit missions and organizational efficiency - from intelligent document processing to autonomous program delivery agents - Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare nonprofit customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence - Advocate & Coach: Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams - Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services - ensuring all teams execute cohesively against customer cloud strategy - Build & Scale: Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the nonprofit segment - including agentic frameworks that can be replicated across mission-driven organizations A day in the life As a CSM on the AWS Nonprofits team, you'll serve as the central connector between our nonprofit customers and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, and tracking progress against key milestones. You'll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations, lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve nonprofit use cases - such as autonomous donor outreach, intelligent program matching, or AI-driven impact measurement - and manage go-live events that mark critical transitions. Beyond these structured activities, you'll identify emerging customer challenges and proactively develop innovative AI-first solutions that address the unique needs of mission-driven organizations, helping them move from AI curiosity to production-grade agentic systems. About the team Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Our Nonprofits team partners with hundreds of nonprofit organizations across the United States, helping them leverage cloud technology to scale their missions, reduce operational costs, and drive innovation. We believe that nonprofits deserve the same world-class technology and strategic guidance as the largest enterprises - and we're committed to making that a reality. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications - Bachelor's degree in Science, Technology, Engineering, Math, or a related field - Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies - 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience - Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams - Knowledge of cloud computing, IT infrastructure, and different programming languages - Strong written and verbal communication skills, including the ability to present to senior managers and directors Preferred Qualifications - PMP or SCRUM/Agile, SAFe certification - Experience as a SCRUM master or leading a SAFe program - Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle - Experience coordinating between project teams and customers to meet unique customer requirements - AWS or other cloud certification - Experience working with nonprofit organizations, public sector, or mission-driven entities including familiarity with nonprofit technology ecosystems (CRM/donor management, fundraising platforms, grant management systems) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles