Customer Solutions Engineer (III)

Pride Global

Sunnyvale, CA

JOB DETAILS
SALARY
$105.04–$122.52 Per Hour
SKILLS
Application Programming Interface (API), Artificial Intelligence (AI), Best Practices, Communication Skills, Customer Support/Service, Debugging Skills, Documentation, Identify Issues, JSON, Leading Edge Technology, MCP - Microsoft Certified Professional, Machine Tool, Onboarding, Project/Program Management, User Documentation, eCommerce
LOCATION
Sunnyvale, CA
POSTED
18 days ago
Our Global client in tech industry is seeking an Customer Solutions Engineer
 
Apply today for consideration!
 
Position: Customer Solutions Engineer
Location: Sunnyvale, CA Hybrid
Contract duration: 6+ months
Pay Range: $105-122 on hourly basis
 
Project Overview:
Top 3 Daily Responsibilities:
Technical Integration: Guide developers through ucp.dev specs and debug JSON/API errors using internal logs, then help them configure their Merchant Center and validate their integration before launch.
Operational Incubation: Document every edge case to build our internal and external documentation, processes and best practices
Tooling Feedback: Act as the "Customer Zero" for internal and external onboarding tools to ensure they are ready for scale.
Skills Needed: L5 Partner Solutions engineer technical skills (API proficiency, troubleshooting) and experience with agentic AI and eCommerce APIs that can be partner facing


Mandatory Skills/Qualifications:
API Expertise (technical skill) - Experience with eCommerce API integration, troubleshooting, and debugging is crucial.
Experience with cutting edge AI technology, including familiarity with LLM agents, MCP, and A2A.
Description: Strong commitment to providing excellent customer service and support.
Project Management (Business & Communication Skills)
Description: Experience with complex project management, including designing support processes, creating documentation, and developing playbook.
 

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 
 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
 
 
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#RTA
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About the Company

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Pride Global

Pride Global is a minority-owned integrated human capital solutions firm headquartered in New York with operating companies throughout the United States, Canada, India and Brazil. Pride Global companies focus on a diverse array of services including vendor management, payroll programs, business process optimization, and staffing for both direct hire and contingent labor.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Financial Services
FOUNDED
1983
WEBSITE
http://prideglobal.com