Our Global client in tech industry is seeking an Customer Solutions Engineer
Apply today for consideration!
Position: Customer Solutions Engineer
Location: Sunnyvale, CA Hybrid
Contract duration: 6+ months
Pay Range: $105-122 on hourly basis
Project Overview:
Top 3 Daily Responsibilities:
Technical Integration: Guide developers through ucp.dev specs and debug JSON/API errors using internal logs, then help them configure their Merchant Center and validate their integration before launch.
Operational Incubation: Document every edge case to build our internal and external documentation, processes and best practices
Tooling Feedback: Act as the "Customer Zero" for internal and external onboarding tools to ensure they are ready for scale.
Skills Needed: L5 Partner Solutions engineer technical skills (API proficiency, troubleshooting) and experience with agentic AI and eCommerce APIs that can be partner facing
Mandatory Skills/Qualifications:
API Expertise (technical skill) - Experience with eCommerce API integration, troubleshooting, and debugging is crucial.
Experience with cutting edge AI technology, including familiarity with LLM agents, MCP, and A2A.
Description: Strong commitment to providing excellent customer service and support.
Project Management (Business & Communication Skills)
Description: Experience with complex project management, including designing support processes, creating documentation, and developing playbook.
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
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