The Customer Service Coordinator ensures safe, efficient daily operations within the Gym, Fitness, and Aquatics departments, serving as a key contact for incidents, staffing, and procedures.
They collaborate with the Membership Manager to oversee guest services, process inquiries, and support program operations, including staff hiring, onboarding, and training.
The role involves developing communication systems, maintaining operational procedures, conducting building walk-throughs, and ensuring accurate reporting.
Candidates should have strong interpersonal skills, a professional attitude, and experience with POS software, preferably bilingual (Spanish).
Minimum qualifications include at least 18 years old, a high school diploma, and basic computer skills; experience at similar facilities and a college degree are preferred.
The position requires physical mobility, adaptability to varied environments, and a commitment to the organization’s Christian mission.