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Customer Services Sales - Fence Experience

Fence Direct Inc

Winter Haven, FL

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JOB DETAILS
SKILLS
Calendar Management, Communication Skills, Contract Processing, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Documentation, English Language, Field Sales, Inside Sales, Leadership, Multilingual, Multitasking, Organizational Skills, Problem Solving Skills, Professional Services, Record Keeping, Revenue Growth, Sales, Sales Operations, Sales Pipeline, Sales Qualification, Sales Support, Spanish Language, Team Player, Telephone Skills, Time Management, Training/Teaching
LOCATION
Winter Haven, FL
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Paid time off
  • Training & development

About Us
Fence Direct is a fast-growing, customer-focused fencing company known for delivering high-quality products and exceptional service. As we continue expanding, we are looking for a driven and detail-oriented Inside Sales & Customer Service Representative to support our Winter Haven operations.


Position Summary


This role is the front line of our customer experience. You will be responsible for handling inbound leads, supporting the sales pipeline, and ensuring customers receive timely, accurate, and professional service from first contact through project completion.


Key Responsibilities


  •  Manage inbound calls, emails, and online leads with urgency and professionalism 
  •  Qualify leads and schedule appointments for outside sales representatives 
  •  Maintain accurate records in House call Pro (CRM) including notes, follow-ups, and job status updates 
  •  Prepare and send estimates, proposals, and customer communications 
  •  Follow up on open quotes and pending jobs to drive conversion 
  •  Coordinate with operations, permitting, and sales teams to ensure smooth job flow 
  •  Provide customers with updates regarding scheduling, permits, and project timelines 
  •  Support contract processing and documentation accuracy 
  •  Deliver a high level of customer service aligned with company standards 
Qualifications


  •  1–3 years of customer service and/or inside sales experience
  •  Strong communication skills (phone, email, and in-person) 
  •  Bilingual (English/Spanish) preferred 
  •  Experience with CRM systems (House call Pro preferred) 
  •  Highly organized with strong attention to detail 
  •  Ability to multitask in a fast-paced environment 
  •  Problem-solving mindset with a customer-first approach 
Compensation & Benefits


  •  Competitive hourly pay (based on experience) 
  •  Performance-based incentives 
  •  Paid Time Off (PTO) 
  •  401(k) options 
  •  Growth and advancement opportunities within the company 
Why Join Fence Direct?


  •  Be part of a growing company with strong leadership and vision
  •  Clear processes and systems to support your success 
  •  Opportunity to grow within sales, operations, or leadership roles 
  •  Team-oriented environment with accountability and support 
Apply Today


If you are motivated, organized, and passionate about delivering excellent customer service while supporting a high-performing sales team, we want to hear from you.

About the Company

F

Fence Direct Inc