Customer Services Representative

Position: Customer Care Advocate

Position type: 6+ months temporary contract

Work Location: Warwick, RI (Remote)

Client: Direct-Client

Pay rate: $20/h on W2 without benefits

Work Schedule: Virtual role predominately works from a home office with periodic visits to the client office as needed for team events, meetings, training, business continuity, etc.

Scope:

The Customer Care Advocate handles inbound customer service inquiries via telephone and/or email and resolves complex customer issues. The successful candidate will leverage effective listening skills, attention to detail, strong intellectual curiosity, and a genuine desire to make a difference to ensure each customer experience is exceptional.  With an understanding of the customers’ needs and wants and a focus on delivering solutions that meets those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.  This is a full-time virtual position.

Daily Duties/Responsibilities:

·        Respond to customer requests via telephone or email, providing excellent service to client’s customers who have insurance or other financial service products or benefit plans and providing solutions that best match the customers’ needs.

·        Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.

·        Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.

·        Enhance and strengthen the relationship between the customer and client using strong communication skills, keen listening skills and empathy.

·        Support special product and/or service campaigns as needed, or if solicited by the customer.

·        Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.

·        these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.