Customer Services Representative

Client Service Representative (Corporate Banking environment) is responsible for the opening and closing of demand deposit accounts within the  account management system, as well as account lifecycle management, including timely billing and invoicing, client inquiries, check processing support, ACH-related processes, and end-to-end payment investigations.

• Account opening, management & termination
• Level 1 support for all requests coming from Clients
• Respond to client inquiries and escalate to internal stakeholders as deemed necessary
• Own payment investigations following client, compliance, or internal stakeholder requests in the investigation management tool, including intake, analysis, coordination with relevant teams, client communication, escalation, and closure.
• Ensure proper and timely handling of check payments and deposits, including check deposits, inclearing items, returned checks, exception handling, suspense items, reconciliation follow-up, and client inquiries related to check processing.
• Process and support ACH-related matters, including drawdown authorizations, ACH returns, Notifications of Change, reversals, client follow-up, and coordination with internal teams to ensure compliance with applicable rules, client obligations, and internal procedures.
• Address daily reconciliation issues related to funds in suspense, check inclearing, returned checks, ACH exceptions, and payments pending due to insufficient funds, ensuring timely research, escalation, and resolution.
• Perform periodic permanent supervision controls
• Contribute to the periodic review and update of procedures related to check processing, ACH workflows, client servicing, reconciliations, and payment investigations.
• Maintain the confidentiality of compliance matters relating to our clients