Customer Services Representative

Skills

• Proficient/Fluent in French or Chinese, or Korean is a major PLUS! (Other Bilingual candidates will be considered too)
• Strong Bilingual skills: verbal and written communication
• Minimum 2 years call center or customer service experience — must be proven
• A natural communicator with strong listening and problem‑solving skills
• Empathetic, positive, and customer‑first in every interaction
• Comfortable multitasking in a fast‑paced environment while staying organized and professional
• Strong computer skills required, including email, spreadsheets, and CRM systems
• Direct Sales/Network Marketing Industry knowledge is a plus
• Previous experience in high‑pressure or front-line customer service is a bonus
• Good time management skills

What You’ll Do

• Provide exceptional, friendly support via phone, email, and live chat
• Assist customers and distributors with product inquiries, order tracking, returns, and account support
• Resolve issues fully and with care, ensuring satisfaction and follow‑through
  Translate and explain product information and marketing materials for multilingual audiences
• Document interactions accurately in CRM systems
• Work cross‑functionally with internal teams to improve processes and customer experience
• Act as a brand ambassador — embodying our passion for skincare and commitment to excellence
• Continually strive to exceed metrics and KPI expectations for customer service quality, responsiveness, and satisfaction