Requirements (Brief):
1+ year of customer service experience (call center / retail / restaurant)
Flexibility to work rotational shifts
Basic to intermediate computer proficiency
Role Summary:
Handle inbound customer queries via calls & E-Mail
Support dental insurance-related inquiries
Deliver high-quality, customer-centric service
Hiring: Customer Care Advocate (Upcoming Project)
Cary, NC (Candidates must be within 1 hour)
Domain: Insurance (Dental – Dental Global Customer Solutions)
Remote after training
We are actively building a strong pipeline for an upcoming project in the Dental Insurance domain. This is an active role with immediate visibility.
Training & Nesting Schedule:
9/22 – 10/24: Training (Mon–Thu onsite | Fri virtual)
10/27 – 11/14: Nesting (continuation of training)
Hours: 8:00 AM – 5:00 PM EST
Role transitions to remote after successful training
Important Request:
Candidates are kindly expected to attend all training sessions. As this training is essential for success in the role, time off during this period will not be approved. We appreciate your understanding and commitment.
Work Schedule (Post Training):
Rotational shifts between 8 AM – 11 PM (Mon–Fri)
Final shift assigned based on business needs
Kindly save my contact details so you don’t miss my call. You can also reach out to me directly for any queries:
Direct: 813-328-3007
Email: bijaya.datta@hays.com