Highlights
Supports customer remotely and onsite, and provides 1st level user support in case of arising issues. Supports pre-and/or post sales technical product advice for development, implementation, and operation of customer solutions.
Numbers & Facts
| Location | Austin, TX |
| Job Type | Full-time, Employee |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1984 |
| Headquarters | Austin, TX, US |
| Website | https://www.comrise.com/en |
Description
Primary Responsibilities:
- Processes incoming orders, inquiries and/or requests regarding products and/or services.
- Performs order management for assigned customers, manages and files clients' information in the information system.
- Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
- Cooperates with clients and sales representatives to clarify orders and issues.
- Participates in investigating and resolving commercial and/or technical problems.
- Supports pre-and/or post sales technical product advice for development, implementation, and operation of customer solutions.
Minimum required experience:
- Processing customer orders, forms, and requests.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
Preferred qualifications:
- Familiarity with Medical Device products
- SAP system knowledge
- Salesforce system knowledge
Benefits
401K, Life Insurance
About Company
Headquartered in New Jersey since 1984, Comrise is a staffing, consulting and enhanced search technology company. For over 38 years, we have delighted our clients and consultants by focusing on customer satisfaction, innovation, and flexible workforce solutions!
Our team partners with top-performing companies across the Medical Device, Financial Services, Information Technology and Engineering industries. Our Cross Border Division connects professionals in North America and Asia with employers both locally and internationally.
Comrise has been awarded "Best of Staffing Client Satisfaction” for the last nine years.
Specialties: Managed IT Solutions, Big Data Solutions (Training, Staffing, Consulting, BDaaS), and Workforce Solutions (Staff Augmentation, Recruiting, RPO, Payrolling)