10 Federal Storage offers customers a convenient storage experience 24/7. Customers can lease units online or at one of our onsite kiosks with a contactless process. By showing the values of Innovation, Authenticity, Financial Responsibility, Excellence, and Integrity, we leverage cutting-edge technology to enhance people’s lives.
The Role
As an Account Manager at 10 Federal, you're the voice of the company for our tenants — and the engine behind a smooth, professional storage experience. This is a role for someone who's equally comfortable having a difficult collections conversation and walking a first-time renter through their lease. You'll own a meaningful portfolio of tenant relationships, manage delinquency workflows, and serve as the go-to problem-solver for your assigned properties.
This isn't a passive, inbox-management role. You'll be proactive, organized, and solutions-oriented — the kind of person who closes the loop without being asked.
What You'll Do
Customer Service & Tenant Experience
- Serve as the primary point of contact for tenant inquiries, concerns, and escalations — delivering prompt, professional, and empathetic service at every touchpoint
- Assist customers with renting storage units, explaining lease terms, fees, and insurance requirements, and completing lease agreements accurately
- Proactively follow up on reservations and conduct move-in audits to ensure accurate processing and a seamless onboarding experience for new tenants
- Process move-outs and unit transfers in accordance with company policies and timelines
- Monitor and respond to facility-specific emails to maintain clear, timely communication with tenants
- Submit check requests for refunds and process waivers or voids within your approved authorization tier
- Maintain accurate, organized account records to support efficiency, compliance, and transparency
- Submit and follow up on work orders related to tenant service issues
- Assist tenants in navigating third-party claims processing when applicable
Delinquency Management
- Ensure all collection activity complies with applicable state and local regulations
- Audit tenant accounts to verify proper insurance and/or protection plan coverage, lease signatures, and required documentation
- Support auction compliance and coordinate unit preparation for auction processing
What You Bring
- High school diploma or equivalent
- A genuine passion for customer service — you're outgoing, solutions-driven, and don't shy away from a tough conversation
- Strong verbal and written communication skills, including the ability to de-escalate and build rapport
- The ability to work independently without a lot of hand-holding, while still showing up as a reliable team member
- Sharp attention to detail and strong organizational habits
- Comfort with basic math and general accounting principles
- Proficiency in Microsoft Office Suite; willingness to learn new platforms quickly
- Adaptability — you can pivot when priorities shift and find a path forward when the playbook doesn't cover it
- A commitment to integrity and professional conduct, always
Bonus Points For:
- 1–2 years of experience in self-storage, property management, or a customer-facing field
- Experience managing tenant accounts, delinquency collections, or lease administration
- Background in a high-volume service environment with a track record of building lasting customer relationships