Customer Service Representative - Work From Home Spade Recruiting
Chicago, IL30+ days agoRemote
- $50,000–$60,000 Per Year
- Full-time
- Employee
Highlights
As a Worksite Representative, he/she is responsible for creating positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems. Job Summary Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries, and activities.
Numbers & Facts
| Location | Chicago, IL |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
Description
Job Title: Customer Service-Worksite Representative
Location: Chicago, IL 60631
Duration: 3 Months (Temp to Perm)
Description:
Job Summary
Responsibilities
Competencies
Qualifications for Internal Candidates
Skills
Education and Experience
Location: Chicago, IL 60631
Duration: 3 Months (Temp to Perm)
Description:
- Job Schedule: Training is on site for 7-8 weeks, 40 hours per week for training. 5 days per week in office
- Job Hours: It is 40 hours per week. The hours of operation are 730am-600pm CT
Job Summary
- Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries, and activities.
- The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures.
- As a Worksite Representative, he/she is responsible for creating positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.
Responsibilities
- Supporting policyholders with insurance product information
- Answering client calls and responding to policyholder inquires with claims, service, and intake related issues
- Provide detailed information about policies statuses
- Assist with basic technical troubleshooting for self-service related issues
- Ability to send transfers to the client sales team to increase APV revenue
- Ability to handle claim intake for client calls.
- Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI’s.
- Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
- Willingness to perform other duties as assigned.
- Expected to be able work various shifts within 7:30 a.m. – 6:00 p.m. CDT timeframe.
- Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership
Competencies
- Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. It looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
- Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Take advantage of formal and informal development opportunities. Takes on challenging work assignments that lead to professional growth
- Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. It is self-motivated and seizes opportunities to make a difference.
- Adaptability: Ability to re-direct personal efforts in response to changing circumstances. It is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and know when to change course
- Results Orientation: Effectively executes on plans, drives for results, and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
- Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues, and customers. Is directly truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb”
Qualifications for Internal Candidates
Skills
- Previous experience as a customer service representative and prior contact center experience are preferred
- Basic familiarity with insurance products and policy schedules.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- Demonstrated attention to detail, organizational skills, and time management skills.
- Ability to work a flexible schedule to meet the needs of the business and performance requirements.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way
Education and Experience
- 3-5 years’ experience of customer service in call center.
- Minimum of high school diploma or equivalent.
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
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