Branded Originals is looking for a Customer Service & Vendor Relations Specialist to serve as the central point of contact between our customers, sales team, and vendors. This is a relationship-driven role at the heart of our operations: you'll keep orders moving, keep customers informed, and keep vendors accountable from quote to delivery.
We process roughly 750 purchase orders a year — about 15 per week — so the workload is steady and very manageable. What matters most to us isn't just experience; it's finding someone who wants to grow with us and become a real part of the team for the long haul.
Compensation & Benefits
$20–25 per hour, depending on experience. Benefits include paid time off, health insurance, and short-term disability coverage.
What You'll Do
Order Management
- Follow up with customers on outstanding payments and art approvals
- Track open orders and proactively resolve holdups before they become problems
- Keep customers and sales reps informed on order status
Custom Quotes
- Handle custom quote requests from our sales reps
- Coordinate with vendors to gather pricing, product options, and turnaround times
- Deliver accurate, timely quotes back to the sales team
Purchase Order Process
- Generate and verify purchase orders for accuracy (pricing, quantities, artwork, ship dates)
- Manage the full PO lifecycle from creation through delivery
- Provide post-PO vendor support: confirmations, proof approvals, production tracking, and issue resolution
What We're Looking For
- 2–5 years of experience in purchasing, order management, or a related coordination role
- Strong communicator who's comfortable working with customers, sales reps, and vendors daily — by phone and email
- Highly organized and detail-oriented; you catch the small errors before they ship
- Proactive follow-up instincts — you don't wait to be asked
- Comfortable managing multiple open orders and priorities at once
- Experience in the promotional products / branded merchandise industry is a plus, but not required
- Someone looking for a long-term home, not a stepping stone
Why Branded Originals
You'll join a close-knit team where your work is visible and your growth matters. This role touches every part of the business — customers, sales, and vendors — making it a great foundation for someone who wants to build a career with us.
Technology
Our history and experience don’t limit us. They motivate us to always move forward.
Using the latest printing & embroidery technology for the top-notch products you are looking for and the web technology to streamline the distribution and fulfillment process that saves your time and hassle, we are capable of printing & shipping over 24,000 items a day, which most competitors just cannot compare.
Dedication
Extreme quality requirement? Tight deadline? We make the impossible happen.
Our graphic designers, manufacture workers, quality assurance inspectors, and shipping dispatchers work together with passion, dedication, and intense attention to detail to serve our customers. At Direct Promotions, no job is too small and no request is too difficult. Let us know what we can do to make you happy.