Kforce has a client in Saint Louis, MO that is looking for a Customer Service Trainer Instructional Designer to come aboard a contract to hire opportunity with one of our clients.
Overview: As a Customer Service Training Professional, you will play a critical role in building scalable, data-informed learning and enablement programs that empower Customer Service Representatives (CSRs) to deliver exceptional customer interactions across voice, chat, and email channels. This role focuses on onboarding, continuous learning, performance support, and change enablement-ensuring training evolves alongside business growth, technology adoption, and shifting customer expectations.
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.