Customer Service - Test Center Administrator (Pt)

JOB TITLE: Test Center AdministratorREPORTS TO: Test Center ManagerDEPARTMENT: Test CenterLOCATION: West Springfield, MATEST CENTER ADDRESS: 59 Interstate Drive, Suite 25

PERKS for employees hired for 20+ hours:

12 Paid Holidays Off annually based on work schedule and start dateNo selling or quotasOffice setting environmentNo inventory, stocking, floor moves, or overnight shifts!Paid trainingSick time is prorated based on start date401KEmployee Assistance ProgramVisionFSA

AVAILABLE SCHEDULE:

Part-Time - Hours Will VarySchedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

Maintain and apply expert knowledge of test center policies, practices, and proceduresGreet examinees and verify identificationPerform required security checks including the use of wandsContinuously monitor candidates as they complete examsReport and/or resolve candidate issues with urgencyMaintain a secure environment and materials in the test center at all timesEnsure every candidate receives a fair and comfortable testing experienceReport any occurrences outside company guidelinesAbility to be flexible with scheduling based on Prometric days of operationsRepresent Prometric's vision, mission and valuesSafeguard the test center from misconductIf applicable, digitally scan and record candidate's fingerprint identification

QUALIFICATIONS:

EDUCATION:

High school diploma or equivalent requiredCollege experience a plus

EXPERIENCE:

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)Must be 18 years of age to qualify

SKILLS:

Ability to communicate professionally and effectively with candidates and coworkersAbility to write detailed and accurate reports and correspondenceAbility to multi-task and handle small tools, pack equipment for shipping, or unpack for installationFamiliar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer web browsing)

PHYSICAL JOB REQUIREMENTS

Must be able to bend, stoop, and lift up to 40 poundsAbility to remain in a stationary position for extended periods while administering examsAbility to physically move through the test room every 8-10 minutes and escort candidates to and from the testing roomVisual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the examAbility to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols