Position Purpose:
The Customer Service Technician delivers, sets up, teaches use and safety and maintains home medical equipment.
What you will do:
Schedules deliveries with customers and makes phone calls prior to delivery.
Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home.
Delivers equipment/supplies to client's place of residence and in-house, sets up equipment and teaches use according to MercyOne North Iowa Home Medical Equipment's policy, manufacturer's instructions, and provides exceptional service.
Communicates to client pertinent MercyOne Home Medical Equipment services and billing information.
Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery. Enters PHI data into the HME software, creates sales order, obtains signature and documents patient notes.
Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment.
Maintains company vehicle to be clean and in good working order. Maintains clean and dirty areas in vehicle. Documents vehicle maintenance.
Assists with inventory management, recording inventory levels, re-stocking, cleaning equipment, assisting with preventative maintenance and repair activities.
Hours/Schedule:
M-F 8-4:30 with rotating on-call for evenings/weekends/holidays. On-call is every 2-3rd week. Ability to lift up to 75 lbs.
Minimum Qualifications:
Education:
High School diploma or GED
Experience:
Previous home care and/or delivery experience, preferred.
A minimum of one year recent general work experience required.
Durable Medical Equipment knowledge
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.