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Customer Service Team Lead

FLC Haus

Orlando, FL

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Coaching, Communication Skills, Corporate Policies, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Leadership, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Team Lead/Manager, Training/Teaching
LOCATION
Orlando, FL
POSTED
30+ days ago
Customer Service Team Lead

Leading the way with legendary customer service is what we are known for! As a Customer Service Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
  • Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
  • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
  • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
  • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
  • Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
  • High School diploma or equivalent required.
  • 3+ years of customer service experience.
  • 2+ years of experience in a leadership.
  • Effective communication skills.

 

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FLC Haus

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