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Customer Service Team Lead

Schneider

Green Bay, WI

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JOB DETAILS
SKILLS
Business Analysis, Communication Skills, Customer Relations, Customer Service Management, Customer Support/Service, Dental Insurance, Diversity, Leadership, Medical Conditions, Military, Multitasking, Operations, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Team Lead/Manager, Training/Teaching, Tuition Reimbursement, Vision Plan, Writing Skills
LOCATION
Green Bay, WI
POSTED
7 days ago

Location: Green Bay, WI, USA

Shift: 3rd Shift

Work model: On-Site

Schedule: FULLTIME; Rotating schedule - 3 days on with 3 days off followed by 4 days on with 4 days off, Shift 5:00 p.m. - 5:00 a.m.

Job overview:

Schneider is seeking a Customer Service Team Lead in Green Bay to be responsible for handling all customer-facing processes, systems and equipment used for daily operations. The Customer Service Team Lead will also resolve problems, build solid working relationships and manage escalations involving Schneider's customers.

Responsibilities:
  • Provide process and technology training to other team members.
  • Work with teams across the organization to analyze and optimize business processes.
  • Effectively communicate with internal and external customers.
  • Act as the team lead and subject matter expert for problem resolution and escalation processes.
  • Provide support and back up to the Customer Service Manager.

Skills and qualifications:
  • Associate degree preferred.
  • Two years of customer service experience preferred.
  • Have strong written and oral communication skills.
  • Able to manage multiple priorities.

Pay and benefits:
  • Medical, dental and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • See full list of customer service benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.



PI285061192

About the Company

S

Schneider

Real Drivers. Real Reasons.

Schneider didn’t become North America’s premier trucking company on accident. From one man with one truck and one dream in 1935, we now employ over 10,000 truck drivers and serve over two-thirds of the Fortune 500 companies — all because we treat people with respect and do business with integrity.

"I wanted to drive for a reputable company and stay at that company, have stability and not bounce around. Schneider offers job security while still providing room for growth within the company. Schneider also takes great pride in its dedication to safety, training and investment in technology."
– Perry Rine, Schneider National Tanker Driver

Get in the driver’s seat at Schneider today!
COMPANY SIZE
10,000 employees or more
INDUSTRY
Travel, Transportation and Tourism
FOUNDED
1935
WEBSITE
http://schneiderjobs.com/