Role, Inc. in Indianapolis, Indiana is seeking a Supervisor for a utility contact center. This role entails leading a team of over 20 agents, ensuring excellent customer service, and improving team morale. The ideal candidate will possess strong leadership skills, have a background in customer service, and be knowledgeable about utility regulatory guidelines.The position requires effective coaching, data analysis for performance improvement, and adherence to customer service policies.#J-18808-Ljbffr