Required Skills:
• Customer Service
• Order Management
• Data Entry
• Administrative Support
• Microsoft Office
• Communication Skills
• Problem Solving
• Attention to Detail
• Organization & Time Management
Responsibilities :
• Support customer order management, including order intake, confirmation, processing, and fulfillment.
• Assist with order status updates and communicate issues to internal stakeholders.
• Generate and maintain order-related documents following established procedures.
• Verify customer orders for credit, pricing, contracts, inventory availability, and transportation.
• Help identify order processing issues and support corrective actions.
• Resolve routine administrative and customer service inquiries related to orders.
• Coordinate with customer service teams to ensure a seamless customer experience.
• Follow standard procedures for invoices, contract balances, and order documentation.
• Escalate complex customer or order-related issues to appropriate teams.
• Perform general administrative and clerical support duties as assigned.
Summary:
Support customer order management by processing, verifying, and tracking orders while ensuring accuracy in pricing, contracts, inventory availability, and transportation. Maintain order documentation, provide order status updates, and resolve routine customer and administrative inquiries. Collaborate with customer service and internal teams to ensure timely order fulfillment, address processing issues, and deliver a seamless customer experience while following established procedures and company policies.