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Client Services Jobs

Customer Service Support Specialist Medical Devices

Rose International

Cary, North Carolina(remote)

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JOB DETAILS
SALARY
$33.65–$33.65 Per Hour
JOB TYPE
Temporary
SKILLS
1st Level Support, Call Centers, Change Management, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, File Management, Healthcare, High School Diploma, Identify Issues, Information Technology & Information Systems, Magnetic Resonance Imaging (MRI), Maintenance Services, Medical Equipment, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Order Management, Order Processing, Organizational Skills, Performance Management, Post-Sales, Presentation/Verbal Skills, Problem Solving Skills, SAP, Sales, Technical Sales, Technical Support, Time Management, Writing Skills
LOCATION
Cary, North Carolina
POSTED
2 days ago
Job TitleThis remote position supports client Imaging and MRI operations by handling customer and engineer-related inquiries and coordinating service activities. The role primarily covers 2nd shift hours (3:00 PM–12:00 AM), with some flexibility for alternate schedules (including late-night/3rd shift coverage and one weekend day).Required Education and Experience/Skills/Qualification• High School Diploma or equivalent. • Good PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook) • Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences • Ability to support complex projects and determine the critical path to improve timely performance is essential • The candidate should be able to independently perform important areas of standard professional-level work that typically requires processing and interpreting more complex, less clearly defined issues • Strong organizational and time management skills with exceptional attention to detail are required • The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity • Self-starter, self-motivated, high level of initiative, embraces an ownership culture • Experience in medical device or healthcare • Strong multitasking, critical thinking, and problem-solving abilities • Ability to quickly learn new systems and processes • Excellent communication skills • Reliable and adaptable, especially for after-hours schedulingPreferred Experience/Skills/Qualification• Knowledge of SAP is preferred but not required. • Customer-facing experience is preferred.Key Responsibilities• Answer and manage customer and engineer phone calls (non–call center environment) • Troubleshoot system or application issues and provide basic support • Coordinate service by transferring calls to technical support and dispatching engineers • Assist with ordering equipment and managing notifications related to system issues • Support transition to new software platforms and complete associated training • Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery • Processes incoming orders, inquiries and/or requests regarding products and/or services • Performs order management for assigned customers, manages and files clients' information in the information system • Supports customers remotely and onsite and provides 1st level user support in case of arising issues • Drives complex issues and questions to the respective qualified Service Technicians or Service Engineers • Cooperates with clients and sales representatives to clarify orders and issues • Participates in investigating and resolving commercial and/or technical problems • Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

About the Company

R

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.roseint.com/

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