Customer Service Support Lv1

Lancesoft

WICHITA, KS

Apply

JOB DETAILS

SKILLS

Analysis Skills, Background Investigation, Billing, Corrective Action, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Microsoft Office, Order Management, Order Processing, Order/Customer Fulfillment, Pricing, Procedure Development, Process Improvement, Technical Support

LOCATION

WICHITA, KS

POSTED

1 day ago

Job Title: Customer Service Support
Location: Wayzata MN 55391
Duration: 6 Months(4/27/2026 to 10/30/2026 )

Schedule:

Monday through Friday during normal business hours 8: 00 - 5: 00 PM CST;must be flexible to start some days at 7: 00 AM for meetings and work 8-hour shift. (40 hours per week, no overtime).
Training will be onsite for about two weeks moving to hybrid once trained and comfortable to work independently.

Dress Code:

Business casual dress attire.
Hybrid schedule will require three days a week in the office with flexibility.

Job Description:

The Customer Service Support 3 - Customer Enabling will process routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.
In this role, you will assist in achieving streamlined and optimized internal processes, that promote a seamless customer experience.*Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using basic analytical capabilities.
Update internal stakeholders on order status and any issues.
Support the generation of order related documents.
Resolve clerical or administrative process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
Process customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation and transportation availability alignment.
Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives.
Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.

Minimum Qualifications

High school diploma, secondary education level or equivalent
Two years related work experience.
Preferred Qualifications
Must Have Microsoft Office experience.
Working with ticketing system.
Must complete Background check only.

Comments for Suppliers:
Interviews will be conducted via MS Teams Virtually

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/