Call Centers, Communication Skills, Customer Escalations, Customer Relationship Management (CRM), Customer Support/Service, English Language, Establish Priorities, Fire Safety, HVAC, High School Diploma, Home Automation, Market Segmentation, Online Chat, Online Customer Support, Order Picking/Packing, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, SAP, Salesforce.com, Time Management, Writing Skills
LOCATION
Buffalo Grove, Illinois
POSTED
Today
Customer Services Support OperatorRequired Education: High School degree or equivalent. Preferred Education: Associate degree or Bachelor's in a related discipline.Required Experience/Skills/Qualifications: 2+ years of practical Customer Support experience. Verbal and written communication skills in English. Experience with Microsoft Office applications. Ability to address customer inquiries/escalations. Professionalism and excellent customer service skills.Preferred Experience/Skills/Qualifications: Prior exposure to HVAC/Building Automation & Fire Safety customer segment. SAP experience. Salesforce experience.As a Customer Services Support Operator, you will:Demonstrate the ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.Provide exposure to HVAC/Building Automation & Fire Safety customer segments.Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks.Provide long-term resolutions to our customers, often through creative problem-solving and collaboration across various functions throughout Client.Responsibilities:Manage incoming Salesforce mailboxes/queues and provide timely, professional responses.Execute SAP daily transactions which include orders entry, status, returns, credits, debits, and quotes.Provide user support on Client online catalog and ordering platform.Research issues and questions using available information and resources.Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.Fully utilize CRM, logging all customer contacts with thorough details.Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution.Monitor and support on-line real time chat requests.**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
About the Company
R
Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.