Customer Service Supervisor

Brink's, Incorporated

Springfield Gardens, NY

JOB DETAILS
SALARY
$75,000–$85,000 Per Year
SKILLS
Air Cargo, Analysis Skills, Biotech and Pharmaceutical, Brokerage, Customer Escalations, Customer Relations, Customer Service Management, Customer Service Operations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Freight Forwarding, Import/Export, Leadership, Logistics, Mathematics, Microsoft Office, Network Routers, Organizational Skills, Performance Metrics, Pricing, Problem Solving Skills, Resolve Customer Issues, Sales, Sales Management, Team Player, Training/Teaching, United States Customs, Value Chain Model
LOCATION
Springfield Gardens, NY
POSTED
30+ days ago

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Customer Service Supervisor

Brink's Global Services USA, Inc. is a division of Brink's Inc, the world's premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink's Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Commodities Customer Service Supervisor.

Salary Range: 75k-85k

Job Summary:

The Commodities Customer Service Supervisor is responsible for providing hands on customer service and customer assistance and responsible for assisting the team with escalations to resolves customer complaints and operational issues. This role will work with Customer Service leadership as well as varies departments to support in all matters related to Customer Service while supporting the division's goal of operating in a financially efficient manner.

Key Responsibilities:

  • Responsible for scheduling/PTO coverage and daily operation for the commodities customer service team.
  • Coordinate day to day activities of the commodities customer service team. Interface and coordinate smooth operation of the Department with customers and field locations.
  • Effectively manage all Commodities Customer Service processes and work closely with Operations, Sales and Security to ensure the right decisions are made at the right time, appropriate communication occurs and that plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements as business needs change.
  • Work closely with all Customer Service and operations departments across the US to provide and communicate accurately all information and pricing for services to customers and where necessary other internal departments within Brinks as well.
  • Interface with Regional Managers to respond to concerns and issues from field office operations and maintain relationships with customers and overseas affiliates.
  • Work with GM to train and develop current staff, create KPIS and measure for success.
  • Fully prepare and submit service orders.
  • Maintain/submit special logs, reports, and records as requested.
  • Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed.
  • Respond to inquiries regarding the status of items in transit through our system.
  • Perform other duties as assigned and deemed necessary

Minimum Qualifications:

  • Minimum of 5 years of experience in Commodities Customer Service with a concentration in high volume and large account management.
  • Must be 21 years or older
  • Minimum of 5 years working with Microsoft Office and other transportation field software programs - both industry based and proprietary.
  • Able to work weekends, holidays and/or extended hours

Preferred Qualifications:

  • Experience in a fast paced high volume Export department for an air freight forwarder.
  • More than 5 years of experience servicing customers in the transportation/logistics industry as a coordinator, shipment router or other similarly situated air freight forwarding professional.
  • Good basic math skills.
  • Transferrable internal BGS experience in an Exports, Customer Service or other Operational position with working knowledge of BITS, ATLAS and GARCIA.

Professional Skills:

  • Professional, positive demeanor
  • Excellent customer service.
  • Collaborative work style.
  • Good ethics and integrity.
  • Ability to work independently and as a productive member of a team.
  • Strong attention to detail.
  • Analytical problem solving.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services U.S., Inc. Brink's provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer to eligible employees, medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan. If you are interested and meet the requirements for this position, please apply.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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About the Company

B

Brink's, Incorporated

Your future is here today.

At Brink's, we provide a supportive and challenging work environment, diverse job opportunities and the chance to make a difference. We invest in you, develop your talents and help you maximize your potential. If you're ready to play a vital role in a growing, Fortune 1000® company recognized for service excellence, you've come to the right place.

Who We Are

As a world leading provider of secure transportation and cash management services, Brink's has been transporting cash and valuables since 1859. We are a full-service provider of secure logistics solutions utilizing our advanced technology, equipment and communications systems to provide end-to-end cash management.

Brink's, Incorporated specializes in worldwide security transportation and cash logistics as one of two core businesses of The Brink's Company (NYSE: BCO), a global leader in security services. Brink's U.S., a division of Brink's, Incorporated, is the largest provider of armored transportation services in the United States, encompassing 9,361 U.S. Employees, 150 vaults, 250 branches and 2,333 armored vehicles.

Brink's Company Culture

At Brink's, teamwork is not just a concept; it's our way of doing business. We rely on each other to achieve our common goals and together, we celebrate our accomplishments. We're united in our efforts to advance Brink's market leadership and to cultivate the values for which Brink's is known.

Why Brink's?

We're different.

The Brink's difference is simple. At Brink's we constantly invest in new technologies and industry alliances that redefine the way we do business. Brink's continually develops stringent performance measures to promote constant improvement and unwavering commitment to excellence. Our integrity is second to none.

Our People

At Brink's, we believe our people are the difference. As a leading service organization, we demand a lot from our employees - integrity, dedication, and an unwavering commitment to service excellence.

In return, we're committed to recognizing and rewarding outstanding performance, and to fostering the success for our employees and our organization through career advancement opportunities, life-long learning programs, and a diverse culture worldwide.

Our Commitment to Diversity

Brink's fosters and sustains a culture in which employees feel welcomed and valued for their individual differences. We are committed to attracting and retaining a workforce representative of our audiences, and we nurture a culture of inclusiveness through our vision, our business strategies, our corporate behavior and our relationships with customers, suppliers, employees, shareholders and our communities.

Our Heritage

Brink's has grown from its humble beginnings in 1859 as a cartage business on the streets of Chicago to one of the world's leading companies. We leverage our resources and industry advances to maintain our status as a pioneer of innovation. Brink's provides secure logistics solutions to banks, retailers and other commercial enterprises through our network and advanced technologies.

Our Benefits

Brink's is committed to providing a compensation package that includes base compensation, variable compensation and benefits. We are proud of our comprehensive compensation program and review it regularly to ensure it reflects the diverse and changing needs of our employees. Designed to help employees make the most of their experience with Brink's, we offer a progressive benefits program.

Our Success

Our progressive culture and dedicated and determined team lead to our continuous success as a worldwide secure logistics and cash management organization. Learn more about employment opportunities at Brink's by visiting brinksinc.com/careers. Brink's is an Affirmative Action and Equal Opportunity Employer M/F/D/V.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Transportation and Warehousing
FOUNDED
1859
WEBSITE
https://www.brinks.com/en/