Customer Service Supervisor

Brief Summary:

Under the direction of the Store Manager and/or Assistant Store Manager, the Customer Service Supervisor is responsible for assisting with management and operations of the customer service desk. Your primary objective is to hire and train successful associates for our store. It is the Customer Service Supervisor's responsibility to motivate, coach and inspire staff to achieve new levels of success and be customer-centric in their attitude and actions. Your goal is to consistently grow sales and profit by assisting the Store Manager and/or Assistant Store Manager in all operational procedures, reporting, inventory duties, and sales opportunities.

Essential Functions:

1. Assist in the management of all aspects of the store's operations and customer service
2. Ensure the branch meets budget, sales and profit plans every month
3. Ensure branch operational procedures are strictly followed making sure your branch is run smoothly, has accurate inventory, and correct billing and invoicing procedures are followed for samples and product purchases
4. Ensure every branch complies with corporate-directed marketing and sales campaigns
5. Promote and plan successful, polished, fun and well-attended product launch parties on a quarterly basis
6. Actively push sales in discontinued products by ensuring new pricing is posted and announced in every store location, customers are notified, all staff are trained, and product is well-displayed to promote sales
7. Help resolve client issues immediately with best possible solutions, following corporate procedure
8. Assist in establishing quarterly goals with all branch staff and review regularly ensure goals are met
9. Hire and develop a team that works cohesively with the customer as the primary focus
10. Manage time efficiently and delegate tasks as appropriate
11. Prepare, coordinate, and assist with physical inventories
12. Promote Bedrosians products and services everywhere you go
13. Maintain and increase professional and technical knowledge by reviewing product literature, manuals, and manufacturer bulletins, as well as attending vendor/ manufacturer seminars whenever available
14. Coach sales staff to help meet individual and branch sales goals
15. Travel and participate in industry tradeshows and/or company meetings and events when necessary
16. Work within the framework of the company's defined rules, procedures, goals and directives.

Knowledge, Skills and Experience:

Required:

1. Three (3) years of prior large retail store assistant or department management experience
2. Positive attitude
3. Excellent Computer skills
4. Excellent and professional phone skills
5. Excellent verbal and written English communication skills
6. Excellent planning and organizational skills
7. Ability to lead, motivate, and coach a team
8. Excellent understanding of design and color
9. Work on the weekends
10. Possess a flexible work schedule
11. Ability to lift up to 80 lbs.
12. Drivers License (must provide current MVR)

Preferred:

1. Bi-lingual in Spanish is a plus

Supervisory Responsibility:

Supervises team of Customer Service Reps

Work Environment:

Well-lit, heated and/or air-conditioned indoor office and showroom setting with adequate ventilation. Occasional trips to the branch warehouse area which is well-lit, covered area with adequate ventilation.