Customer Service Supervisor - Onsite Conveyor Maintenance

As a Customer Service Supervisor for Onsite Conveyor Maintenance here at Honeywell, you will play a crucial role in overseeing and managing the customer service operations for conveyor maintenance within the IGS business unit. Your responsibilities will include leading a team of customer service technicians, ensuring exceptional service delivery, and coordinating onsite conveyor maintenance activities, as well as work along with the technicians when needed.

You will report directly to a Regional Maintenance Manager and you will work onsite full time at the customer location. In this role, you will have a significant impact on our customers'' satisfaction and the success of our conveyor maintenance services while representing Honeywell onsite.

Honeywell helps organizations solve the world''s most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

Physical Requirements (must be able to perform with or without reasonable accommodation):

• Regular bending, lifting, stretching, and reaching both below the waist and above the head.
• Walking within and around the site with great frequency. Walking up multiple flights of stairs is required at times, can range from 2 to 6 flights.
• Able to work at heights and ability to climb ladders safely and without limitations.
• Full manual dexterity in both hands and wrists, eye/hand coordination and feet motion. Ability to stand/walk for up to 10-12 hours.
• Flexibility in covering multiple shifts and holiday hours as required.
• Willing to work overtime as required.
• Some travel may be required but is not mandatory / this is for training purposes; this is strongly encouraged to help develop skills & learn networking across the many avenues Honeywell has to offer.

YOU MUST HAVE

• High School diploma or GED is required
• Valid driver's license
• 5+ yrs Mechanical troubleshooting and repair experience required
• 5+ yrs Electrical troubleshooting and repair experience required
• MS Office skills (Word, Excel, PowerPoint and Outlook)
• Shift work may be required.
• Proven leadership and management skills, with experience in leading a team
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• 5+ years experience working with conveyor maintenance or related industrial equipment

WE VALUE

• Material handling experience in Conveyor, sortation, palletizers, and robotics is a plus.
• Controls Troubleshooting experience a plus
• Networking Troubleshooting experience a plus, but required for Sr. Level.
• 2+ yrs Leadership experience
• Passion for delivering exceptional customer service and satisfaction
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Continuous learning and adaptability to changing customer needs and industry trends

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date, April 15, 2026, however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

KEY RESPONSIBILITIES

• Lead and manage a team of customer service technicians, providing guidance, support, and training to ensure exceptional service delivery.
• Coordinate and schedule onsite conveyor maintenance activities, ensuring timely and efficient service to meet customer requirements and minimize downtime.
• Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to conveyor maintenance services.
• Collaborate with cross-functional teams, including technicians, engineers, and sales representatives, to ensure seamless coordination and execution of conveyor maintenance projects.
• Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes to enhance customer satisfaction.
• Develop and maintain strong relationships with customers, understanding their specific needs and providing tailored solutions to meet those needs.
• Ensure compliance with safety, environmental, and regulatory requirements during onsite conveyor maintenance activities.
• Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to ensure it meets established standards and is within budget.
• Provide regular reports and updates to senior management on customer service performance, including key metrics, customer feedback, and improvement initiatives.
• Assists team of Technicians in the repair and maintenance of equipment
• Completes work orders, records, logs and other written or computer-based documents according to established procedures
• Diagnoses mechanical, electrical, and electronic problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop), PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool
• Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
• Maintains inventory of company supplied tools and parts whether customer or company owned

KEY RESPONSIBILITIES

• Lead and manage a team of customer service technicians, providing guidance, support, and training to ensure exceptional service delivery.
• Coordinate and schedule onsite conveyor maintenance activities, ensuring timely and efficient service to meet customer requirements and minimize downtime.
• Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to conveyor maintenance services.
• Collaborate with cross-functional teams, including technicians, engineers, and sales representatives, to ensure seamless coordination and execution of conveyor maintenance projects.
• Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes to enhance customer satisfaction.
• Develop and maintain strong relationships with customers, understanding their specific needs and providing tailored solutions to meet those needs.
• Ensure compliance with safety, environmental, and regulatory requirements during onsite conveyor maintenance activities.
• Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to ensure it meets established standards and is within budget.
• Provide regular reports and updates to senior management on customer service performance, including key metrics, customer feedback, and improvement initiatives.
• Assists team of Technicians in the repair and maintenance of equipment
• Completes work orders, records, logs and other written or computer-based documents according to established procedures
• Diagnoses mechanical, electrical, and electronic problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop), PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool
• Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
• Maintains inventory of company supplied tools and parts whether customer or company owned