The Customer Service Supervisor oversees daily operations of the customer service team in a global logistics environment.
They develop and maintain positive customer relationships, ensure accurate data entry, and resolve issues through data analysis and problem-solving.
Responsibilities include training staff, managing personnel performance, implementing process improvements, and supporting new account setups and customer visits.
The role requires strong communication, collaboration across teams, and the ability to handle conflict under pressure.
Qualifications include a high school diploma, at least 2 years in transportation or supply chain management, and management experience. Skills in WMS, MS Office, and customer service are essential.
Preferred candidates have a 4-year degree and 5+ years leadership experience. The position involves physical demands and requires flexibility for hours outside scheduled times. Compensation ranges from $63,000 to $78,000 annually.