Seeking experienced Customer Service Supervisors to lead inbound call center teams of 15–25 agents in a fast-growing, tech-enabled organization.
Responsibilities include coaching, performance management, monitoring KPIs, ensuring call quality, and collaborating with internal teams.
Must have 3+ years call center experience or 1+ year supervisory experience, strong leadership skills, and proficiency with call center tools.
Full-time, on-site role requiring excellent communication, conflict management, and organizational skills.
Offers competitive pay, benefits, incentives, career growth opportunities, and a supportive work environment.
Candidates must be local, authorized to work, and able to pass background and drug screenings.
Ideal for those committed to high-quality customer service and team development in a dynamic setting.